LatAm Technical Support Director — Customer Excellence

Company Description At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better....

Overview Summary Novartis is preparing to launch several innovative medicines across four therapeutic areas over the next five years. To drive successful launches, we are seeking a Director to join the U.S. Launch Excellence Capabilities & Business Partnerships Team within the U.S. Launch & Portfolio Excellence Group. This role will lead priority projects to...

Company Description Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest...

ROLE PROFILE DIRECTOR CUSTOMER PROSPECTION & EXPERIENCE - LATAM KEY WORKING PARAMETERS Focus, Scope, & Impact : This role is responsible for leading the design, development, and implementation of LATAM Customer Prospection and Customer Experience (CX) strategies to accelerate our portfolio growth in the market and quantum leap our Net Promoter Score...

Customer Value Director, LATAM Supply Chain – Exari Systems Overview Join Coupa’s mission to amplify margins through AI‑powered spend management. As a Customer Value Director for the LATAM Supply Chain, you will champion our clients in Spanish‑speaking Americas, ensuring they realize the full value of Coupa’s Supply Chain Design & Planning (SCDP)...

Una empresa del sector tecnología en Ciudad de México busca un Technical Customer Success Manager. Este puesto implica ser el contacto técnico principal para clientes en LATAM, con responsabilidades en gestión de relaciones, soporte técnico y aseguramiento de adopción de productos. Se requiere al menos 4 años de experiencia en un rol técnico y un...

Responsibilities Lead and manage the technical support team, providing guidance, coaching, and mentorship to fellow tech support specialists. Oversee the day-to-day operations of the support team, ensuring that service levels and response times are met. Handle escalated customer issues ensuring timely resolution. Collaborate with cross-functional teams,...

Director, Customer Service IT Join to apply for the Director, Customer Service IT role at Zendesk Job Description Zendesk is seeking a dynamic and experienced Director of IT Customer Service and Support to lead and develop a high-performing team dedicated to supporting critical customer-facing processes, specifically focusing on the Onboard to Renew (OTR)...

Are you a passionate problem-solver who gets fired up about empowering customers through data? Do you have a strategic mind, a knack for building lasting relationships, and a deep understanding of the dynamic Retail industry? If so, we invite you to join our team and become the driving force behind customer success in LATAM! Technical Customer Success...

Our Team We pride ourselves on our customers' success! We will not be successful unless our customers are receiving massive value from our service and this is why we insist that our team is made up of revenue management experts from the most respected hospitality icons around the world. From onboarding to ongoing support, we are there to maximize the...