Director of Human Resources

Mondrian Mexico City Condesa

The hotel is located in La Condesa, a neighborhood with great historical, cultural and social importance. Located on the emblematic Avenida Insurgentes, the accommodation is less than 300 meters from the Auditorio BB (entertainment venue). This hotel offers 183 rooms and various services such as breakfast, restaurants, bars, parking, spa, gym, pet-friendly services and an excellent space for weddings.

Job Purpose:

Under the general guidance of the General Manager and Regional VP of People & Culture, responsible for leading short and long term strategy planning and execution management of the Human Resources function for multiple Miami properties as assigned. Recommend the department’s budget and manage expenses within approved budget constraints. Major areas of responsibility include, but are not limited to: recruitment, wage and salary administration, benefits administration, training, recognition, employee/labor relations, organizational development, record keeping and payroll. Work closely with General Manager/ RVP of People & Culture in implementing, achieving and maintaining the goals, mission, values and objectives of the properties under his/her supervision.

Duties & Functions:

• Direct and supervise People & Culture team
• Prepare and maintain People & Culture budget
• Maintain thorough and current knowledge of all Human Resources/employee regulations and laws, and ensure that the properties are in compliance
• Communicate new policies, information, and directives to all team members; instruct staff in interpretation of HR policies and procedures at all properties
• Ensure hotel-wide compliance with HR policies and procedures at all properties
• Coordinate and monitor recruitment, screening, background checks, hiring and onboarding process for all properties
• Maintain, communicate and manage team member benefits and wellness programs
• Set up, approve, and maintain all wage and salary programs across properties
• Coordinate and direct the performance evaluation process for all properties
• Recommend and/or approve all employee transitions, i.e. new hire, transfers, promotion, etc.
• Maintain open door and Internal Dispute Resolution policy for all supervised properties
• Monitor and analyze turnover statistics and recommend corrective action and strategy
• Identify, maintain and coordinate property training programs that provide for specific skills training and management/supervisory development, including anti-harassment and anti-discrimination training
• Work closely with Regional VP of People & Culture to identify learning opportunities for the various teams
• Ensure hotel’s human resources information system is correct and up to date so as to provide accurate employee records that comply with all applicable Federal, State and local laws as well as retention guidelines
• Develop and maintain recognition programs across properties
• Practice positive employee relations, including coaching, counseling & discipline across properties
• Participate in, facilitate and monitor orientation and on-boarding programs
• Ensure Employee Opinion Survey is completed by all team members, action plans are completed and executed across properties
• Advise AVP/General Manager/RVP P&C and Executive Committee of potential human resources opportunities as it applies to specific properties or the Miami area
• Proactive communication with People & Culture senior leadership
• Ensure each property receives the necessary attention to support initiatives and meet all necessary compliance needs
• Work closely and collaborate with sister properties within the region in order to create synergy and work as one team
• Initiate and maintain relationships with community leaders
• Any other reasonable duties as assigned by the supervisor or manager
• We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service

ADDITIONAL RESPONSIBILITIES

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

To be aware of and ensure constant compliance with all necessary operational policies including:

• Health and Safety
• Food Hygiene
• Maintenance
• Emergency Procedures
• Liquor Licensing

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

• College Degree in Business, Hospitality, or Related field preferred
• SHRM certification preferred
• At least five years of progressive Human Resources experience including in a senior HR leadership role in a hotel or a related industry, preferably in an upscale or lifestyle brand hotel
• Previous experience supporting more than one property
• Familiarity with and knowledge of employment laws required
• Ability to create, implement and monitor hotel and staff goals, strategies and policies
• Ability to be resourceful, creative and maintain flexibility
• Ability to train, motivate, evaluate, mentor and direct employees and managers to meet desired ends
• Ability to maintain excellent relations with staff and maintain staff and guest confidentiality at all times
• Ability to navigate the complexity of supporting multiple properties
• Ability to work in different locations based on property operations need
• Open to feedback and ability to make appropriate changes as needed
• Proven team leader with a high level of energy and motivation with a proven track record of living the company's values
• A proficient understanding of Computer systems such as: Opera, Microsoft Word, Excel, Outlook & HRIS systems
• Enter and locate work related information using computers and/or point of sale systems
• Ability to spend extended lengths of time viewing a computer screen
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must be able to stand or walk a minimum eight-hour shift.
• Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
• Must have excellent communication skills
• Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations

OTHER DUTIES

• Assimilate into the culture through understanding, supporting and participating in all sbe elements. Demonstrate working knowledge of the service standards.
• Regular attendance in conformance with the standards, which may be established by sbe from time to time, is essential to the successful performance of this position.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.