ESG Client Service Analyst

This job is with MSCI, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

We are currently seeking an experienced ESG Client Service Specialist to join our Client Coverage organization in Monterrey. The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on MSCI's ESG & Climate products. The ESG CS Specialist will strive to become a product and client type expert within the ESG Client Service group. He/ she will work closely with account managers to develop and maintain client relationships and will be dedicated to specific client accounts. Client contact is primarily via telephone and email, but occasional traveling may be required for on-site presentations or training.

• Key contributor to growth by achieving high client retention rates and increasing productivity
  • Understand ESG & Climate clients' investment process, needs and use cases to provide premium service to assigned accounts.
    • Develop an in-depth knowledge of the ESG data processing within each team of the covered clients
      • Gather information on how competitors' data flows within the various teams of assigned clients
        • Communicate client data management process and use case within the organization
          • Contribute to the account management function by ensuring relevant ESG & Climate product and Research information is shared with clients
            • Responsible for delivering client education and product training
              • Answer detailed client inquiries about MSCI ESG & Climate products and methodology
                • Become a Trusted Advisor by applying both product and client expertise to pro-actively identify solutions/product usage that create value for the client - hence contributing directly to up-selling and cross-selling opportunities
                  • Provide thought-leadership by sharing best practices within the client community, and leading workshops and seminars
                    • Create novel analysis that highlights the benefits of our products to current users to encourage deeper use.
                      • Work closely with account managers and sales support teams during product implementation and on boarding of new ESG & Climate clients.
                      Your skills and experience that will help you excel:
                      • Undergraduate degree in Finance, Sustainability, Economics, Statistics, Mathematics, Chemical Engineers, with a strong background on sustainability, climate, ESG or related fields.
                        • Excellent English communication skills (verbal and written).
                          • Minimum of 3 years' experience in Financial Services.
                            • Deep understanding of international financial institutions and global financial markets.
                              • Strong analytic, quantitative, and problem-solving skills.
                                • A self-starter and highly motivated, ability to work individually and within a team.
                                  • Ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients.
                                    • Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines.
                                      • Track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities.
                                        • Teamwork, ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of function or location.
                                          • Ability to develop value-added contributions to both internal and external clients.
                                            • Strong commercial orientation and business vision.
                                              • Client exposure experience is desired. Excellent interpersonal skills.
                                                • Track record of challenging self and others to anticipate future ESG trends and creatively capitalize on opportunities.
                                                • CFA, MBA, or equivalent degrees is a plus.
                                                About MSCI:

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.
  • Flexible working arrangements, advanced technology, and collaborative workspaces.
    • A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
      • A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.
        • Global Orientation program to kickstart your journey, followed by access to our platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.
          • Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.
            • We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola MSCI, Pride & Allies, Women in Tech, and Women's Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose - to power better investment decisions. You'll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

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