Manager, Professional Services

**Manager, Professional Services (Legal Software)**Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have experience driving software implementations and consulting services? If yes, we are looking for you.Join our team to ensure the provision of the best implementation and support for our information and profitably selected productized solutions offerings. You will create and implement tools, processes, and working practices to improve staff effectiveness and efficiency and enable staff to deliver best-in-class service.**About the Role**In this role as a **Manager, Professional Services (Legal Software)**, you will:- Provide leadership and management to team members.- Mentor, develop, and retain existing team members by developing career opportunities and expanding responsibilities.- Manage resource allocation across the Legal Tech implementation portfolio to ensure project delivery and staff utilization.- Expand current materials, methodologies, and artifacts- Contribute to ongoing refinement and development of operational requirements and standards.- Collaborate with engagement managers, solution engineers, technical delivery, and senior leadership to ensure efficient implementation delivery, identify risks and develop mitigation strategies to ensure customer satisfaction and project profitability- Support the development of post-implementation offerings around business solutions consulting, ongoing training, and configuration consulting services to continually drive and improve customer usage and ensure customer operating efficiency- Lead discovery efforts for new projects and provide support and escalation for team members on their specific projects as needed.**About You**You're a fit for the role if you have/are:- Bachelor’s Degree in a related field or equivalent experience- 5+ years’ experience within the Legal or Software Implementation field or a similar role- Experience documenting and translating business requirements into functional specifications- Demonstrated knowledge of the data requirements and workflows of business activities and their relationship to processing functions- Excellent communication (oral / written) skills and the ability to interact with multiple teams and customers in a diverse setting encompassing both technical and non-technical users.- Experience supporting the onboarding and mentorship of new team members- Willing to travel to customer locations both domestically and internationally- Ability to work under pressure while maintaining composure and professionalism and effectively manage multiple priorities- Experience building and maintaining effective relationships with internal and external customers- Experience in the Legal Industry, ideally with software implementations- Team leadership experience- Mentoring experience- Experience in supporting or partnering with Sales or Customer Success/Support teamsLI-DD3**What’s in it For You?**- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.- ** Flexibility & Work-Life Balance**: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.- ** Career Development and Growth**: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.- ** Industry Competitive Benefits**: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.- ** Culture**: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.- ** Social Impact**: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.- ** Making a Real-World Impact**: We are one of the few companies globally t