User Experience Researcher

hace 2 semanas


WorkFromHome, México Rapido Solutions Group A tiempo completo

Join to apply for the User Experience Researcher role at Rapido Solutions Group . Direct message the job poster from Rapido Solutions Group. What will you be doing? Define comprehensive research goals and select appropriate qualitative and quantitative methods to investigate complex business processes. Lead the recruitment of participants and conduct user interviews, contextual inquiries, and usability testing to understand current manual document processes. Analyze user behavior to identify pain points, motivations, and opportunities for efficiency gains through the implementation of document processing and OCR technology. Collaborate closely with the UX Designer and technical leads to translate research findings into actionable insights, creating personas, user journey maps, and future‑state service blueprints. Research and benchmark industry best practices regarding automated document processing and OCR to ensure client solutions are best‑in‑class. Present findings and data‑driven recommendations to stakeholders and the engineering team to influence the design of automated workflows. Conduct validation testing on proposed automated solutions to ensure they meet user needs and deliver quantifiable efficiency improvements. Develop and maintain research documentation and contribute to the overall project reporting structure. Support in the development of executive level presentations/deliverables in Google Slides that adhere to Metafora brand standards. Adapt to remote collaboration tools and communication methods to align with the US‑based team. How you’ll do it: Own It: Act as owners, leaders, and role models to grow the organization collectively and our capabilities individually. Relationships First: Build authentic human connections to drive success. Excellence Always: Set high standards and guarantee satisfaction with our work. Think Big: Challenge yourself to stretch and shape each other’s thinking to deliver lasting change and true value. Learn & Teach: Build and share knowledge to develop ourselves and others. What we need: Bachelor’s degree in Human‑Computer Interaction (HCI), Psychology, Anthropology, Design, or a related field. 3‑7 years of professional experience in User Experience Research, preferably within a consulting, enterprise software, or logistics environment. Proficiency in visual collaboration and design tools such as Miro, Visio, and Figma to map workflows and present insights. Expertise in Microsoft Office Suite (Excel, PowerPoint, Word) or Google Suite (Sheets, Slides, Docs) for data analysis and presentation. Strong critical thinking, analytical and problem‑solving skills with a keen attention to detail. Experience researching or working with document processing software, OCR, or workflow automation tools is highly preferred. Seniority level Not Applicable Employment type Full‑time Job function Analyst and Design Industries Transportation, Logistics, Supply Chain, and Storage Referrals increase your chances of interviewing at Rapido Solutions Group by 2x. Sign in to set job alerts for “User Experience Researcher” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr



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