HRssc Payroll Front End Process Owner

**Job Details**The HRSSC Payroll Front End Process Owner is responsible for providing Subject Matter Expertise for Payroll processes and Front End operations supporting Tier 1 and Tier 2 analysts’ day-to-day activity. Accountable for the next activities:- This role is accountable for maintaining process integrity and performance levels by ensuring and certifying analysts are properly trained for process execution. This role monitors KPIs, metrics and controls as per the Case and calls Management Framework and SOX Matrix requirements, propose live actions for operational situations.- This role is the first point of contact for escalation and resolution of issues and HRSSC coordinator for the different Payroll teams and Alight vendor, prioritizing cases, issues request for payroll processing.- Identifies and Control audit processes.- Front end skill set administrator, supporting supervisor in operation decision making.- Provides guidance and advice to internal and external customers when current processes and procedures are not clearly applicable.- HRSSC Payroll Front End Process Owner propose to leadership and engages the team in Continuous Improvement initiatives typically related to the processes within their scope but often considering, analyzing and discussing impacts and changes with teams outside of their scope, ensuring the End-to-End integrity of the process.- Actively participates in projects, system upgrades, testing and large projects implementation with a variety of customers in different organizations and countries.- Supports other Regional HRSSC sharing best business practices, fulfilling training needs and knowledge transfer initiatives.**The **HRSSC Payroll Front End Process Owner **main tasks/ responsibilities include, but are not limited to**:- Oversees the following Payroll Front End Operations:- Telephony system AVAYA- Call Management Framework- Ticketing system DYNAMICS - Case Management Framework- All services provided by case or call for CANADA, USA and MEXICO- Monitors and supports leadership to ensure commitment in Service Level Agreement and KPI’s.- Overseas the following Payroll processes and services:- Employee forms indexing and classification: CAPTIVA and ESS Documentum- Employees record Entries: Payment and Tax Elections- Employee’s payroll inputs on Cycle: One Time Payments, payment adjustments and deductions.- Employees payroll inputs Off Cycle request validations- Stop payments & Reissue- Unemployment Claims- Subpoenas- Retro payments-ADP corrections- Reporting- Monitors and review that all the documentation, presentations, WI and related supporting materials are updated and available for consultation.- Collaborates with the Quality team and Supervisor to establish and execute onboarding and training programs based on specific needs and certifies Payroll Analysts meet the technical knowledge requirements to perform the processes with the expected quality.- Ensures quality and compliance controls are properly documented and executed by Payroll Analysts, sharing findings with Supervisor when necessary.- Performs regular process audits to maintain quality control inside established parameters.- Working in close collaboration with Payroll Supervisor keeps processes controlled according to KPIs defined in Case Management Framework and SOX Matrix by monitoring process and Payroll Analyst's individual performance; identifies trends and opportunity areas and provides advisory to Management team.- Triages issue resolution with applicable parties such as Payroll Managers, HR and other HRSSC teams.- Proactively engages other HRSSC teams when implementing and developing improvement initiatives and best practices, ensuring the integrity of the End-to-End process across HRSSC functions.- Maintains a positive working relationship within the team and with external customers.- Drives continuous improvement activities that will increase quality and service delivery efficiency.- Generates and implements process and service evolution proposals and projects according to changing business needs. Manages independently minor process changes.- Participates in system enhancements, upgrades and fixes; and coordinates Tier 2 analysts in such activities as appropriate.**Requirements**:- At least 3 years of working experience in Shared Service Centers or Payroll Operations.- Bachelors Degree- Desirable working experience with SOX audit requirements on the Human Resources domain.- Ability to lead and motivate others without formal authority.- High level of English Proficiency (written and spoken), capable of delivering presentations and coordinating work teams in English. Other languages such as French, Portuguese are desirable.- Excellent oral and written communication skills and interpersonal skills.- Ability to work in multiple projects successfully and simultaneously.- Ability to understand and develop successfully partnerships with customers