Customer Success Coordinator

hace 7 días

Desde casa, México Proper A tiempo completo

**Proper is a quickly growing startup that values your skills, voice, and happiness.**We’re a team of developers, designers, engineers, accountants, CPAs, project managers, and creatives from all over the world. But we’re also surfers, hikers, Sichuan-eaters, photographers, artists, world travelers, meme lovers, and life-havers.Together, we provide the most technologically advanced property accounting services in the world - and we think that’s pretty epic. We’re proud to be creating something new that improves people’s lives while working together in a culture of collaboration, respect, communication, joy, and personal growth.Read more about what we do at Proper.aiWe’re proud to create something new that improves people’s lives while working together in a culture of collaboration, respect, communication, joy, and personal growth.**We’re seeking a Customer Success Coordinator to join our team.**If that sounds like you and you’re excited by the idea of joining a world-class team that’s passionate about growing together, we look forward to hearing from you.Proper is a San Francisco-based startup.**This position will be based remotely in Mexico****Roles and Responsibilities**:- Communicate clearly and effectively with customers, informing them of how Proper will address their concerns or resolve their issues- Maintain Service Level Agreements (SLAs) for both customer service inbox and SMS communications- Provide exceptional written customer service, defusing anxiety and building rapport with customers- Handle a high volume of customer requests in a fast-paced environment- Collaborate with internal teams to obtain necessary information and solutions- Foster positive relationships with interdepartmental stakeholders- Proactively follow up with customers using new SMS services- Contribute to reducing customer churn and concessions**Required Skills**:- Excellent written communication skills in English- Strong customer service skills- Ability to adapt to delivering a customer experience through written channels- Proficient in handling a high volume of customer requests- Exceptional problem-solving and defusing customer anxiety abilities- Independent thinker with the ability to prioritize tasks in a multitasking environment- Self-starter and ambitious learner comfortable with ambiguity and a fast-paced environment**Nice to have Skills/Experience**:- Experience with CRM platforms (HubSpot preferred)- Project management experience- Database management experience- Previous customer service experience- Call center experience**Education and Experience**:- Bachelor’s degree in business, marketing, communications, or finance.- 1 year of experience in customer service- 3 years of general professional experience- Proper is proud to be an equal opportunity employer committed to creating a diverse environment to work by offering the same opportunities to all applicants regardless of gender, sexual orientation, race, color, religion, disability, national origins, marital status, or other characteristics. We base our talent search exclusively on competencies, abilities and potential._

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