Assistant Vice President

With us, you’ll learn fast, work smart, and make a difference. You'll build a career that matters. Job Description Assistant Vice President - OTC Service Delivery Leader (MAN ) Overview Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalueinside leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook. Inviting applications for the role of Assistant Vice President - OTC Service Delivery Leader. Role Overview On your role as Service Delivery Leader for Order to Cash, you will be responsible for overseeing the efficient and effective delivery of the business process that involves customer payments, from the time mchezo I issued until payment is received, ensuring that service level agreements (SLAs) are met, and that customer satisfaction remains high. This role plays a pivotal role in maintaining strong client relationships, identifying areas for improvement, proactive approach to problem-solving, and driving continuous service excellence within their organization. Key Responsibilities Developing and implementing service delivery strategies and processes to ensure consistent and high-quality service Managing and monitoring service level agreements (SLAs) with clients, ensuring adherence to agreed-upon standards Conducting regular service reviews and performance evaluations to identify areas for improvement and implement corrective robictions Serving as point of escalation for clients, addressing concerns and providing regular updates on service delivery Developing and managing budgets, forecasting resource requirements, and optimizing resource allocation Implementing and maintaining service delivery tools, systems, and processes to enhance efficiency and productivity Analyzing metrics and data to identify trends, bottlenecks, and opportunities for optimization, partnering with Lean Coach and Transformation initiatives. Leading and mentoring team members through coaching and performance management. Developing and maintaining strong relationships with clients, understanding their needs, and proactively identifying opportunities for service improvement Collaborating with sales teams to align service delivery with organizational goals and customer expectations Collaborating with executive leadership to align service delivery with organizational goals Leading governance with senior and executive management at client side, which might require traveling to US. Qualifications Bachelor's degree in business administration, business, or a related field Relevant work experience in senior leadership positions Relevant professional experience Strong leadership and organizational skills Excellent communication and interpersonal skills Problem-solving skills Analytical mindset with the ability to interpret data and make informed decisions. Ability to manage budgets and timelines Strong business acumen Be a transformation leader – Work at thecutting edgeof AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Legal and Safety Notices Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect purchases and insurance, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring втором process in any ... other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. #J-18808-Ljbffr