Onboarding Rep

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.**About This Role**Apollo is growing fast, and our customers need expert guidance to unlock the full potential of our platform. As an Onboarding Rep, you’ll often be the first human connection in their journey—helping them navigate Apollo’s capabilities, activate core workflows, and drive adoption. This role is high-volume and structured—you’ll lead multiple onboarding calls daily, refining your expertise while delivering a consistent, high-impact experience. Think of it as engineering customer success at scale, combining clear communication, technical know-how, and a problem-solving mindset to help customers win. If you thrive in repeatable, high-impact interactions and love the challenge of learning, mastering, and teaching complex software, this is the role for you.**What You’ll Do**- **Lead structured onboarding sessions**, guiding customers through Apollo’s key workflows.- **Engineer a smooth start**—help users **master core features** like Mailbox Linking, CRM Sync, and Sequences.- **Develop deep product expertise**, acting as an **Apollo power user** customers can trust.- **Balance efficiency with quality**—managing a steady call flow while ensuring meaningful engagement.- **Think like a builder**—help refine onboarding playbooks based on common customer challenges.**What Makes You a Great Fit**- **Strong communicator in English**, with a knack for simplifying complex topics.- **Tech-forward mindset**—you’re curious, analytical, and quick to learn and master new software.- **Thrives in repetition**—you see structured, repeatable work as an opportunity to optimize and refine.- **Results-driven**—you focus on activation, retention, and making an impact with every call.- **Fast learner**—comfortable adapting in a high-growth, evolving environment.**Why This Role Matters**You’ll be the bridge between product and customer success, ensuring every new Apollo user gets value fast. Your work directly impacts activation, retention, and revenue expansion, making you a key driver of our growth.If you’re excited about becoming an Apollo expert and helping customers unlock their potential, we want to hear from you.**Why You’ll Love Working at Apollo**:At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we **take extreme ownership** of our work, **move with focus and urgency**, and **learn voraciously** to stay ahead.As a remote-first company, we invest deeply in your growth, ensuring you have the resources, support, and autonomy to **own your role and make a real impact**. Collaboration is at our core—we’re **all for one**, meaning you’ll have a team across departments ready to help you succeed. We encourage **bold ideas and courageous action**, giving you the freedom to experiment, take smart risks, and drive big wins.If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.