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Client Engagement

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**Role Overview**We are seeking a friendly, organized, and proactive Guest Experience Coordinator / Executive Assistant to serve as the primary point of contact for newsletter guests, interviewees, and event participants. This role is central to creating a welcoming, seamless, and memorable experience for everyone we collaborate with, ensuring smooth communication, efficient scheduling, and consistent follow-up.**Why this role?**- **Remote & flexible** - contribute professionally while working from home.- **Meaningful relationships** - engage with thoughtful guests, community leaders, and partners; become the trusted face of our brand.- **Make a visible impact** - your coordination directly powers the content and events our audience experiences.**Key ResponsibilitiesGuest & Community Outreach**- Identify and engage potential guests for newsletters and interviews aligned with content goals.- Send personalized invitations for events, workshops, and community gatherings.- Conduct targeted cold outreach to founders, VCs, LPs, operators, and other leaders—inviting them to participate in interviews, newsletters, or podcasts.- Follow up with invited guests who have received questions or materials but have not yet responded (sometimes weeks or months later).**Scheduling & Coordination**- Oversee the master calendar for interviews and guest appearances.- Coordinate availability between internal hosts and external participants.- Schedule prep calls, technical checks, and recording sessions.- Book and confirm logistics for both virtual and in-person events.- Ensure hosts and guests receive timely reminders and confirmations ahead of every session.**Guest Journey & Preparation**- Act as the main guide for guests throughout the entire process.- Provide briefing materials (topics, logistics, technical setup, host bios).- Ensure guests and hosts are fully prepared before any session.- Track post-recording workflows: make sure interviews are passed seamlessly into production/editing pipelines.- Share published content, thank guests, and nurture ongoing relationships.**Process & Pipeline Management**- Track guest and interview status across the full pipeline (Invited → Confirmed → In Process → Ready to Publish → Published).- Maintain an organized database of contacts, guests, and participants.- Manage multiple interview states simultaneously (e.g., profiles waiting on approval, ready-to-publish drafts, interviews awaiting responses).- Collaborate with the content/production team to ensure materials move smoothly through editing, publishing, and promotion stages.- Provide regular updates on pipeline progress and outstanding action items.**Qualifications & Skills**- **Exceptional Organizer**:- Strong ability to manage schedules, tasks, and details without missing deadlines- **Natural Communicator**: Excellent written and spoken English (C2 or native). Skilled in clear, concise, and personable communication.- **Proactive & Resourceful**: Anticipates needs, solves problems efficiently, and takes initiative.- **Empathetic & Personable**: Builds rapport easily and ensures guests feel valued and supported.**Tech-Savvy**:- Comfortable with digital tools, including: Google Workspace & Google Drive Calendar software (Google Calendar, Calendly) Video conferencing & recording tools (e.g., Riverside.fm, Zoom)- Slack- Project/task management tools (Asana, Trello, ClickUp, or equivalent)- Canva (optional, for simple design tasks)**Education & Experience**- Formal education is not strictly required; the focus is on demonstrated ability to perform the role effectively.- Prior experience in guest coordination, community management, event planning, podcast management, or similar roles is highly desirable.- Background in admin support, executive assistance, or outreach coordination is strongly preferred.**About You**You’re the type of person who finds satisfaction in a perfectly managed calendar, a smooth guest onboarding process, and relationships that last beyond a single event. You thrive in fast-moving environments, can balance multiple interview states at once, and take pride in seeing projects through from the first outreach to the final published piece. You combine organizational strength with a human touch, ensuring every interaction contributes to stronger community ties and high-quality content.Tipo de puesto: Tiempo completoSueldo: $15,000.00 - $16,000.00 al mesLugar de trabajo: Empleo presencial