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**Position**:Sales Operations Associate**Summary**Arrow Electronics is looking to hire a Sales Operations Associate II to join our team in Guadalajara for this hybrid-remote role This position requires fluency in English, so please provide your CV/resume in English.**What You'll Be Doing**- Provide expert customer service, interfacing directly with customers for issue resolution.- Be the first point of contact for inbound customer inquiries regarding order status and tracking, payments, or issues related to customer transactions.- Listen carefully to customers' needs and concerns, clarify customer requirements and use internal Arrow resources and support tools to find the best solution for the customer.- Greet customers in a courteous and professional manner, effectively handling customer inquiries and ensuring customer satisfaction.- Maintain basic knowledge of customer products and/or services.**What You'll Need**- 1- 2 years of call center and/or customer service experience; minimum high school graduate required.- Excellent verbal and written communications skills; must be fluent in English.- Strong computer navigation skills and PC knowledge.- Ability to juggle many tasks at once.- Proven ability in handling difficult customer situations professionally and effectively.**What's In It For You**At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.- 30 days of Christmas bonus- 40% vacation premium- 10 vacation days- Savings Fund- Life Insurance- Healthcare Insurance- Prescription Eyeglasses benefit- Food & Restaurant Vouchers- Growth Opportunities- And more**Annual Hiring Range/Hourly Rate**:$16,325.00 - $24,200.00 MXN Monthly**Location**:MX-JAL-Tlaquepaque, Mexico (HPE Guad office)**Time Type**:Full time**Job Category**:Business Support
