Lead Engineer

**Job Description Summary**: Come join the CF34 team The CF34 platform has 3 engine models, more than 800 customers and over 6,000 engines flying. It’s also the only Aviation program fully supported by GEIQ: mechanical design, performance, controls, repair analysis, C&A, PDE, PSE and systems.The CF34 Product Support Engineering team has ownership across the -3/-8/-10 engine lines covering from fan blades and bearings to fuel systems and vibe diagnostics, it’s a great place to increase your systems thinking and a career acceleratorThe CF34 Product Support Engineer will provide technical support and leadership to a cross-functional team to maintain the fleet reliability, safety, cost of ownership, customer responsiveness and services contract profitability. In this role you will be responsible for specific hardware/component installed in our engines, solving problems directly for the customers and communicating with the regulatory authorities and the GE internal customer/engineering team**Roles and Responsibilities**- Identify field issues, bring them to leadership’s attention (leading indicators), drive technical solution and implementation through the tollgate process (Systems tech Review, TG 3/6/9, PCB)- Provide technical recommendations to customers via Salesforce inquiries/Departure records on assigned ATA codes- 24/7 availability to handle Aircraft on Ground (AOG) requests via Salesforce- Develop and implement field plans with inputs from team experts to meet technical requirements of assigned components and systems- Lead root cause investigations using the Commercial Field Problem Resolution guide & TOPS8D, and bring them to technical/program and regulatory (FAA, Transport Canada, etc) reviews for closure- Support the CF34 MRO network to define and follow up investigative overhaul/inspection workscopes- Prepare and present at Customers monthly conference calls and annual face to face operators’ conferences- Ensure Lessons Learned are properly documented in DRB, Fleet technical forum, Fleet & PSE tech community, etc- Bring the customer perspective to the Life Cycle/Systems Engineering team- Act as liaison between CF34 customers and internal GE engineering groups- Travel availability to address field investigations in person at MRO locations, customers’ facilities and/or airframer sites- Meet and/or exceed the established Services engineering responsiveness targets- Lead and execute efforts to reduce Significant Events (SEs), Unscheduled Engine Removals (UERs), Delays and Cancellations (D&Cs) and Unscheduled Shop Visits (USVs)- Lead development of effective maintenance actions to increase CF34 reliability through Service Bulletins and Engine Manual updates**Required Qualifications**- Experience in Aircraft Turbine Technologies- BS degree in Mechanical, Electrical or Aeronautical Engineering- Proven knowledge/experience working with Aircraft Engine hardware/components- Demonstrated ability in working with multidisciplinary teams (design, repair, systems, shops, customer technical programs)- Demonstrated interpersonal and team working skills- Self-driven, goal-oriented, independent, good problem-solving skills- Effective written and oral communication skills in English and Spanish (any additional language is a huge plus)- Presentation Skills: ability to communicate with technical leadership- Capable of reaching out to technical coaches and mentors for guidance- Demonstrated ability in establishing common goals and objectives**Desired Characteristics**- Experience in Aviation engines field problems resolution- Experience in Engine manuals structure- Knowledge in Aircraft/engine interface field issues resolution- Knowledgeable in TOPS8D methodology- Knowledgeable of Departure Records activity- Knowledgeable in Weibull life data analysis**Additional Information**:**Relocation Assistance Provided**:No