Client Relationship Mgmt

Descripción- ExternaClient Relationship MgmtJob holder needs to ensure HSBC new clients onboarding process compliant with all relevant regulation and Group policy.**Responsabilities**:- Responsible of the onboarding process of clients of GB.- Main point of contact between KYCS and RM/client- Ensure quality standards are being met,- Supervision and follow up of the cases and escalation of any problem affecting the Onboard.- Supporting KYC / RM requirements for Global Banking & Markets and Commercial Banking for customers to help speed up the Onboarding process.- Should be assertive and confident in managing timely delivery of documentation to KYCS and escalate issues where needed,- Communication with GB RMs in terms of additional information or Client’s documents requirements,- Should be able to collaborate with key stakeholders such as GBM, Compliance, KYCS, Remediation and other support functions to ensure Onboarding process.**Principal Accountabilities**:**Impact on the Business**:- Communicate with RM in terms of information or Client’s documentation requirements for the Onboarding process. Ensure client information is obtained timely through active coordination with RM/Client- Coordinate with KYCS for timely completion of files. Ensure KYCS/RM feedback is taken to improve process / quality,**Customers / Stakeholders**:- Liaise with business area as required and provide advice on the requirementfor supporting documentation and information as necessary,- Assist in production and distribution of relevant MI,- Ensure the KYC escalation policies are followed,- Respond efficiently to other requests for assistance from business**Leadership & Teamwork**:- Assist the RM in facilitating greater efficiency and timely production to speed up the Onboarding process- Provide timely and effective feedback on the performance of the team and the efficiency of the process- Plan for effective utilization of resources- Facilitate continuous improvement of work flow, customer service, personnel development in conjunction with peers and line management.At HSBC, we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunity. Our values define who we are as an organization and what distinguishes us, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen.At HSBC we are oriented to guarantee gender equality and constant training for our employees as well as the protection of their labor and social rights“We want you to be part of our team Find out what it's like to work with us”**Requirements**:Calificaciones- Externas**Experience**:- Excellent understanding of KYC and financial regulatory environment- Thorough understanding of legal structures of various client types: financial institutions, corporate, quoted companies, private companies, funds, SPV’s etc.,- Ability to interpret complex changes in regulatory guidelines and assess impact,- Excellent communication skills,- Team player and ability to manage people and performance,- Ability to persuade and negotiate- Ability to handle crisis situations and take appropriate / timely decisions,- Ability to work well under pressure with high degree of accuracy,- Good understanding of MS office and proven skills on banking platforms,- Self-driven,- Microsoft Word, Excel, Power Point. Access a plus.- Fluid English**Qualifications**:- Ability to work well under pressure with high degree of accuracy,- Minimum 1 to 3 years of experience with a financial institution or equivalent detailed process, ideally in a regulatedbusiness or legal practice,- Analytical skills in respect of a wide variety document types,- Excelent level of English (fluid) -min. C1, other language a plus,- Flexibility in working hours.At HSBC, we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunity. Our values define who we are as an organization and what distinguishes us, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen.At HSBC we are oriented to guarantee gender equality and constant training for our employees as well as the protection of their labor and social rights“We want you to be part of our team Find out what it's like to work with us”