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Manager Program Management
hace 1 mes
Purpose Statement: Serves as a dedicated management resource supporting Program Managers (PM's).Key Job Accountabilities:- Maintain a basic understanding of and ensure all PM and CFT members are adequately trained to the most current revision of the Customer contract they support.- Responsible for understanding and driving the customer P&L (sales, margins, mark- ups), contribution goals, inventory goals and any specific cost drivers.- Maintains close working relationships with the Plexus customer managers, directors and account executives in order to provide customer service excellence.- Manages the site staff of program managers to assure adequate coverage for the site's customer base. Makes adjustments as needed.- Work with site leadership in regards to customer initiatives such as determining priority for capacity conflicts and coordinating site revenue/P&L improvements.- Accountable to execute on Plexus’ Best People strategy, leaders will focus on evaluating potential, driving succession planning and ensuring that their employees receive the development and coaching required to realize their full potential.Additional Accountabilities:- Oversight of transfers and transitions - new customers (in), Disengagements (out), NPI’s and transfers to other Plexus sites.- Takes the lead role (Site Host) in assuring that the site is prepared to execute outstanding customer visits in compliance with the Customer Care Guidelines.- Assembles, understands, and summarizes, data relative to Customer Satisfaction Survey and takes or leads actions within the site to improve customer satisfaction.- Responsible for setting clearly defined customer account goals with Program Management Team and acts as a resource for training/mentoring to achieve those stated goals.- Develops and maintains relationships with key customer representatives to monitor the health of the relationship.- Coordinates and ensures completion of weekly customer monitor.- Minimal travel may be required to meet the needs of the business (estimated 25%).- Additional duties as assigned.Education/Experience Qualifications:- A minimum of a Bachelor’s degree is required; a Master’s degree is preferred.- Five (5) years of related experience is required; Seven (7) years of related experience is preferred.- Knowledge of electronic manufacturing is required.An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.Other Qualifications:- Employee must be self-motivated and possess excellent oral and written communication skills.- Organizational and time management skills are essential.- Excellent interpersonal skills are required.- General office equipment and materials.Work Environment:- The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level.- This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform._
