Sr. IT Business Analyst- SAP Concur

**Key Responsibilities**:- Help Desk Support:- Provide end-user support and training via the ITSM ticketing system.- Address queries and resolve issues promptly.- Learning Logs Maintenance:- Maintain and update learning logs.- Ensure accurate documentation of training and support activities.- Expense Reporting Processes:- Support ongoing expense reporting processes.- Develop new capabilities to align with JCI’s changing business environment and needs.- SAP Concur Regional Admin Support:- Act as a regional admin in Concur to support integration and administration.- Monitor the regional integration file weekly and maintain exception processes.- SAP Concur Authorized Support Contact:- Act as an authorized support contact with SAP Concur.- Submit cases for configuration, updates, reporting, and escalations.- SAP Concur Application Knowledge:- SAP Concur Intelligence Support:- Support Concur Intelligence by Cognos to run ad-hoc queries.- Provide reporting insights and maintain scheduled reporting needs in the region.- SAP Concur Corporate Card Administration:- Monitor and support corporate card administration.- Manage integrations with Concur for efficient expense tracking.- Team Collaboration:- Participate in weekly team meetings to review operational findings and areas for improvement.- Host meetings with end-users for training and ticket support.- Corporate Card Program Integrations:- Support new integrations for different card program types (Pcard & Meeting).- Collaborate with external bank contacts, SAP Concur technical teams, and internal JCI teams.- Change Requests Management:- Manage change requests through demand management processes.- Ensure timely and accurate implementation of changes.- Project Activities:- Participate in various project activities, including ERP refreshes and updates.- Project/Deployment Management:- Utilize project and deployment management skills.- Maintain expert knowledge in job setup/settings, feed import logs, and unassigned cards.- ERP Testing and Integrations:- Support ERP system testing and integration activities.- Ensure seamless integration of new employee groups during mergers and acquisitions.- System Enhancements and Process Improvements:- Identify and implement system enhancements and process improvements.- Cross-Company Manager Profile Management:- Manage cross-company manager profile needs globally.- Collaborate with other regional admins and ops team regularly.- System Monitoring:- Oversee recurring tasks to monitor the system for issues and errors.- HRIT Coordination:- Coordinate with HRIT for changes or improvements.- Provide global oversight of other regional integrations.- Process Improvements:- Identify, propose, and implement process improvements.- Understand audit rules and exception messages to achieve desired outcomes.- Communication of System Upgrades:- Ensure appropriate communication of system upgrades and changes to end-users.- Viva engage and SharePoint message promotions.**Required Qualifications and Skills**:- ** Education**: Bachelor's degree in Finance, Accounting, Business Administration, or a related field.- ** Experience**: Minimum of 3-5 years of experience in expense management, system administration, or a related role.- ** Technical Skills**:- Proficiency in SAP Concur and Workday systems.- Strong knowledge of expense reporting and credit card integration processes.- Microsoft, SAP, Oracle- ** Analytical Skills**:- Ability to analyze data and identify trends.- Strong problem-solving skills and attention to detail.- ** Communication Skills**:- Excellent verbal and written communication skills.- Ability to collaborate effectively with multiple stakeholders.- Fluent in English (mandatory)