Mulesoft Senior Instructor

MULESOFT SENIOR INSTRUCTOR
Mexico City |
Join our elite Education & Success Enablement team as a Senior Technical Enablement Specialist , where high-touch technical education powers strategic Customer Success. In this high-visibility role, you will architect and deliver transformative, high-impact learning experiences that empower enterprises to master and scale Salesforce technologies with total confidence.

Our Specialists are far more than traditional trainers — they are trusted technical advisors, domain experts, and catalysts for digital transformation . Through live strategic instruction, immersive hands-on workshops, and flagship event-based enablement, you will guide enterprise customers from foundational understanding to full-scale technological adoption. You will play a pivotal role in driving measurable business value across our Salesforce Success Plans as our premier scaled (1: Many) growth engine.

We are seeking customer-obsessed professionals with exceptional communication mastery, relentless technical curiosity, and a passion for empowering others. We invest deeply in our talent — positioning you to evolve into a recognized industry expert, a thought leader, and a major influencer across the global Salesforce ecosystem.

What You’ll Do

• Deliver High-Impact Scaled Learning: Lead elite 1: Many customer enablement programs, including immersive technical workshops and multi-day instructor-led courses, across virtual and in-person environments.
• Demystify Enterprise Complexity: Distill advanced architectural and technical concepts into intuitive, actionable insights for audiences ranging from hands-on developers to executive stakeholders.
• Drive Dynamic Engagement: Facilitate interactive, high-energy sessions that foster active participation, collaborative problem-solving, and real-world application.
• Act as a Trusted Technical Advisor: Partner directly with Signature, Premier, and Standard Success Plan customers to deliver best practices, strategic implementation guidance, and tailored adoption roadmaps.
• Accelerate Value Realization: Drive rapid customer adoption of cutting-edge Salesforce technologies through targeted enablement programs and strategic workshops.
• Shape the Enablement Ecosystem: Collaborate cross-functionally with Content Engineering, Customer Success, and Product Management teams to continuously innovate and refine our global learning offerings.
• Champion the Brand Globally: Represent Salesforce as a premier speaker and technical expert at major industry conferences and flagship customer events (e.g., Dreamforce, TDX).
• Exceed Operational Benchmarks: Consistently achieve top-tier Customer Satisfaction (CSAT) scores and high-performance delivery metrics.
• Stay on the Tech Forefront: Continuously master emerging Salesforce innovations, enterprise integration patterns, modern analytics trends, and cutting-edge adult learning methodologies.

Specialization & Strategic Ramp (First Year)

• Master Core Capabilities: Onboard rapidly to deliver flagship courses and advanced technical workshops across Mule Soft, Tableau, Data Cloud, Agentforce, Data360, Platform, or Marketing Cloud .
• Expand Your Technical Reach: Scale your expertise into emerging Salesforce clouds and strategic solution areas as industry demands evolve.

Required Qualifications

• 3+ years of progressive experience in a technical enablement, solution architecture, technical training, or customer-facing engineering role.
• Proven technical depth and hands-on aptitude with enterprise-grade platforms, integration engines, or data analytics software.
• Commanding presentation and public speaking skills , with a track record of leading interactive workshops, technical deep-dives, or executive briefings.
• Exceptional ability to rapidly absorb complex technologies and translate them into structured, engaging learning frameworks.
• Deep experience driving virtual and in-person enablement using enterprise collaboration suites (e.g., Zoom, Web Ex).
• Proven comfort with live technical demonstrations, live debugging, and real-time troubleshooting during interactive sessions.
• Strong executive presence, time management, and agility when navigating dynamic enterprise customer environments.

Preferred Qualifications

• Hands-on familiarity with the Salesforce Ecosystem (particularly Data Cloud, Agentforce, Mule Soft, or Tableau).
• Background in high-impact technical roles such as Solutions Engineer, Enablement Architect, Support Engineer, Technical Educator, Customer Success Manager, or Product Manager .
• Salesforce Certi