Director of Operations
hace 3 días
About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.About the JobAre you looking for an exciting new challenge? IntouchCX is looking for youAs one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.As Director of Operations, You Will- Drive “best practices” in all areas of responsibility- Ensure proper planning, staffing, training and development is achieved across all teams- Be responsible for ramp-up drives and goals- Create action plans for continuous growth and improvement, business development and client satisfaction- Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service- Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes- Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture- Motivate and inspire teams, while building trusting relationships throughout the organization- Develop and execute motivational incentives on the floor- Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations- Maintain close auditing cadence through reporting, observations and personal contact- Work directly with Operations Workforce Optimization teams to deliver client staffing requirementsAs Director of Operations, You Have- Post-secondary diploma or degree with a major in Business- 7 - 9 years of experience in contact center leadership, including managing cross-functional teams- 5 years of relevant experience in client relationship management- Experience in analyzing/influencing profit & loss statements and performing cost analysis- Experience with maintaining and developing operational statistics, financial management information and results reporting- Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments- Excellent organizational and time management skills with the ability to work under tight deadlines- The ability and motivation to meet program and internal business KPIs- The ability to implement change and innovation throughout teams
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Director of Operations
hace 5 días
Guadalajara, México IntouchCX A tiempo completoAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
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Director of Operations
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Guadalajara, México Foxconn Corporation A tiempo completoJob Title: Director of Operations Working Location: Guadalajara, Mexico Seniority Level: Senior Management Job Function: Operations **Job Description**: This position is responsible for leading BU Cell Manager, Production Manager, and New Product Manager (NPI) to satisfy customer’s requirements: New product launch, order management, quality...
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Senior Director of Operations
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Guadalajara, México PowerSchool A tiempo completoPowerSchool is firing up a brand new, high-octane Mexico Support Center of Excellence, and we need a Director/Senior Director to launch it from zero to full flight! This isn't just a management job, it's your chance to be the Site CEO, reporting straight to the SVP of Technical Support and Customer Care. Your mission, should you choose to accept it, is to...
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Senior Director of Operations
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Senior Director of Operations
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