HR Shared Services

**Job Overview**Responsible for the intake and resolution of queries received from managers, employees, other HR functions and center of excellence (CoE). Manages a variety of HR related queries and transactions such as; organizational changes, employee personal data changes, promotion activities, termination of employment, root cause analysis etc. Delivers high quality and efficient service to each customer and ensures customer satisfaction.**What your background should look like**- Case management ticketing system.- Conducts necessary classification, manages inquiries in case management system, documents and maintains accurate records and transfers inquiries to other parties within HR Services or outside of HR Services (HRBP/HRSP, COEs) as required.- Maintains and ensures all tickets, workflows and queries are addressed based on customer service level agreement (SLA)- Conduct transactional work including processing new hires, inputting employee data, uploading employee files, and other necessary assignable work.- Identifies and escalates priority issues and routes to appropriate team for quick resolution.- Partners with HR Services global regional teams as appropriate on cross regional activities and projects- Diagnoses problems and coordinate resolution across stakeholders, including HRBP/HRSP, COEs and others.- Follows up on inquiries to ensure timely and accurate response and resolution to all requests- Solves problems that are unstructured and that may require conceptual critical thinking.- Provides solutions to inquiries that are often non-standard/non-routine and require some clarification and deep thinking.- Identifies and implements continuous process improvements to enhance service delivery.- Utilizes the knowledge base to assist with transactions and customer inquiry resolution.- Works with Content Management team to develop and update desktop procedures, scripts, FAQs, job aids to ensure a consistent experience for customers.- Adheres to HR Services metrics as determined by HR Services Leadership.- Ensures all activities are carried out as per the standard operating procedures (SOPs) of HR Services.- Ensures compliance with all relevant quality and statutory policies, procedures and controls in the region to guarantee employee adherence and legislative compliance**Competencies**- BUSINESS MINDSET Creates value for the business through HR solutions that result in winning outcomes by building collaborative partnerships through strong customer focus and solid business knowledge.- SOLUTION ORIENTED Employs agile thinking that is clear, rational, open-minded and informed by evidence to design and deliver expert HR solutions that solve business problems at the pace of the business.- EXECUTION FOCUS Develops and executes a plan in a disciplined way, systems, and tools. Urgently drives improvement of key HR performance metrics to deliver sustainable business outcomes.**Requirements**:- Bachelor’s degree preferred (or equivalent).- Typically requires a minimum of 1 year of experience in customer-service work environments combined with an understanding of case management ticketing systems.- **Excellent oral and written English communication skills. Ability to communicate effectively to a variety of audiences. (Supports the US and Canada)**:- Accuracy and attention to details.- Ability to manage priorities against tight deadlines.- Compelling team work ethic- Effective problem-solving skills.- Strong customer service orientation.- Proficient with MS Office.- Familiarity with SharePoint or other Knowledge Management System.**At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.**Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $10,000.00 - $14,500.00 al mesBeneficios:- Caja de ahorro- Programa de referidos- Seguro de gastos médicos- Seguro de gastos médicos mayores- Seguro de vida- Trabajar desde casa- Vacaciones superiores a las de ley- Vales de despensaHorario:- DiurnoPago complementario:- Bono anualExperiência:- RH y/o Customer service: 1 año (Obligatorio)Idioma:- Inglés avanzado conversacional y escrito (Obligatorio)