Sales Support Coordinator

**Sales Support Coordinator**Are you passionate about the chance to bring your experience to a world-class company that is market-leading or both content and technology? If yes, we’re looking for you.**About the Role**In this opportunity as a Sales Support Coordinator, you will- Update prospect/client information in CRM- Maintain association and geographic reference list- Facilitate license transfers, account mergers and archives- Assist in facilitation of implementation of new products/services- Obtain and provide prospects/client information regarding market intelligence and penetration- Set appointments for sales teams- Enter orders into Salesforce and other systems- Provide IDs to customers, assign licenses, credentialling orders- Coordinate with other departments regarding customer issues- Customer Service, Professional Services, Solution Consulting, Proposition, Order team- Handle escalated customer calls routed from other departments- Follow up with customers post sales- Process renewals- Create proposals with information regarding products, financials, terms etc.- Complete reporting and tracking of sales numbers, maintain databases e.g. sales, usage, online v/s print content- Support implementation of new products/ services- Process requests for Trials- Act as a DCA escalation point and liaison with Customer Service to assist with customer-related issues including complaints, technical support- Key goals include speed and quality of resolution, volume of tasks including customer interactions (individual and team-level) and customer satisfaction (individual and team-level)Size, nature and complexity of work. Budgetary accountability. Degree of influence.- Provides guidance or specialized services that directly support or affect results within one functional area- Works within area and uses professional procedures and practices to achieve objectives- Exchanges straightforward information, asks questions and checks for understanding- Free to determine the approach used to address routine professional issues**About You**You’re a fit for the role of Sales Support Coordinator if your background includes:- Entry level professional roles requiring a discipline specific degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts- General professional and conceptual knowledge of theories and principles within a discipline- Basic understanding of the roles of relevant functional groups within own area- Applies general knowledge of business, developed through education, to make informed judgements**Certifications / Education**Describe any licenses, certifications or educational experiences that are either required or helpfulin performing the role. Designate when required.Degree-level education is required.**Professional Experience, Strategic Planning & Decision Making**- Sets priorities to meet deadlines; develops plans to meet short-term objectives- Applies a wide range of policies or standards in straightforward situations- Decisions involve interpretation of data, planning own work, or refining the methods and techniques to be used- Uses general professional or specialized knowledge to solve routine problems- Decisions are guided by policies, procedures and own business plan, impacting the efficiency and effectiveness of own area**Behavioral Competencies-**What are the critical competencies that a successful incumbent would possess?- Communication- Collaboration- Time management- Dealing with Challenges- Attention to detail- Customer service- Analytical- Problem-solving- Computer/ software proficiencyLI-AC1**What’s in it For You?**- **Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.- **Flexibility & Work-Life Balance**: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.- **Career Development and Growth**: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.- **Industry Competitive Benefits**: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and re