Implementation Engineer | ThousandEyes.

hace 4 semanas


distrito federal, México Cisco A tiempo completo

About the Role

This role’s main responsibility is to engage with customers to deliver outstanding enablement, implementation and optimization services for their ThousandEyes deployment.

You'll need to be a ThousandEyes product expert, with monitoring system expertise, and a solid foundation in core network architecture.

You'll plan for and deliver on a wide range of engagement types, including project planning, implementation, and documentation of monitoring services, end-user training, and optimization.

You'll need to be a generalist who's polished and easy to put in front of a wide variety of customer roles.

Requirements

  • A standout "customer first" attitude
  • Bachelor’s or advanced degree in a technical field, or equivalent working experience
  • At least 7-10 years working in a customer-facing role
  • Project management and consulting experience
  • Firm grasp of network and application protocols (Cisco / Juniper certification strongly preferred - CCNA / JNCP, etc. )
  • Experience with Cloud / SaaS software products is a plus
  • Experience maintaining or implementing LAN / WAN environments
  • Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
  • Experience with at least 1 programming language (Java, Python, JavaScript, etc.)
  • Outstanding communication and problem-solving skills
  • Deep technical acumen
  • Enjoy a fast-paced, multifaceted environment
  • Able to prioritize and accomplish tasks in tight timeframes

Responsibilities

  • Guide customers on deploying and implementing the ThousandEyes product
  • Implement ThousandEyes in customer environments in an efficient and cost-effective manner
  • Engage with customers to deliver product implementation and integration services
  • Lead many projects concurrently understanding current and future action items
  • Delivery of training and industry best practice discussions
  • Build value-based relationships with customers, leading to referral and renewal
  • Leverage enterprise data analytics to track and report on customer engagement
  • Contribute to best practice creation and maintenance
  • Track and report on utilization and work performed
  • Special projects as assigned
  • Identification of potential product / services upsell or cross-sell opportunities
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