Specialist - Cloud Support, Fintech

hace 4 semanas


Moncayo, México METRIO A tiempo completo

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys.- Under limited supervision, uses expertise and knowledge to perform customer monitoring of systems.- Under limited supervision performs customer support of billing inquiries, service requests, sales support, system failures and capacity issues.- Under limited supervision troubleshoots, diagnoses and resolves complex or high priority escalated issues, working with the development team or sales team as necessary.- Problem solves issues and provides recommendations.- Utilizes best practices for start-up and shutdown of internal customer support systems, recovery procedures, scheduling and backups.- Provides informal guidance to others to resolve issues with clients, exchanges, internal customers.- Makes recommendations to improve information to customers/clients regarding new products or product updates or changes.- Under mínimal guidance administers and maintains client/customer data systems.- Education Required: Bachelor's degree required, comparable experience may be substituted- Experience Required: At least 6 yearsCome as You Are



  • Moncayo, México NASDAQ A tiempo completo

    Nasdaq Fintech Division is an integral part of Nasdaq's growth and success. This division's mission is to continuously enhance the customer experience in how they consume the software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating us from our competition and...


  • Mexico-Moncayo ADTM Adenza Technology de Mexico S de RL de CV A tiempo completo

    We're looking for a Cloud Operations Analyst to join our Fintech Cloud Division, reporting to the Cloud Operations Manager. In this role, you'll help shape how we deliver best-in-class service to the largest financial institutions across the globe, enhancing customer experience through strategic, customer-centric solutions.You'll fit right in if you're...


  • Moncayo, México METRIO A tiempo completo

    Under limited supervision, configures, installs, maintains and upgrades computer systems hardware and software.- Under limited supervision, administers and maintains security of operating systems.- Under limited supervision, provides operational support for the organization's information systems and peripheral equipment, such as servers, desktops, printers...

  • Senior Analyst

    hace 4 semanas


    Moncayo, México METRIO A tiempo completo

    Under general supervision, configures, installs, maintains and upgrades computer systems hardware and software.- Under general supervision, administers and maintains security of operating systems by following established procedures and policies.- Under general supervision, provides operational support for the organization's information systems and peripheral...


  • Moncayo, México METRIO A tiempo completo

    The DevOps Engineer is responsible for the design, development, testing, automation, and operation of the infrastructure supporting the company’s solutions, as well as the development process by which those solutions are engineered. DevOps Engineers will work together and with other engineering teams to deliver high quality solutions to clients. -...


  • Moncayo, México METRIO A tiempo completo

    The DevOps Engineer is responsible for the design, development, testing, automation, and operation of the infrastructure supporting the company’s solutions, as well as the development process by which those solutions are engineered. DevOps Engineers will work together and with other engineering teams to deliver high quality solutions to clients.- Maintains...


  • Moncayo, México NASDAQ A tiempo completo

    Designs, develops and implements marketing programs and/or pricing strategies to support the organization's products, services or market sector. Uses specific marketing strategies and/or media (e.g., Internet, press, television, radio) to launch and position products and services in a sector. Identifies and implements marketing strategies and programs in...


  • Moncayo, Chih., México NASDAQ A tiempo completo

    ________________________________________The RoleWe're looking for a Marketing Operations Specialist to join our Enterprise CX Marketing Operations team, reporting to the Marketing Operations Manager. In this role, you'll help shape how we streamline marketing processes, manage technology, and deliver campaigns that drive impact across global markets.You'll...


  • Mexico-Moncayo ADTM Adenza Technology de Mexico S de RL de CV A tiempo completo

    ________________________________________The RoleWe're looking for a Marketing Operations Specialist to join our Enterprise CX Marketing Operations team, reporting to the Marketing Operations Manager. In this role, you'll help shape how we streamline marketing processes, manage technology, and deliver campaigns that drive impact across global markets.You'll...

  • Calypso Consultant

    hace 2 semanas


    Moncayo, México NASDAQ A tiempo completo

    Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and...