Global Retail Operations Sr Associate

hace 3 semanas

Ciudad de México Uber A tiempo completo

**About the Role**We're looking for a customer-obsessed and impact-driven Senior Operations Associate to join our Groceries and Retail team within Global Operations, Experience, and Quality. In this role, you'll partner with cross-functional teams to create seamless and reliable experiences for Uber users-helping ensure that every order arrives on time and meets our high quality standards.You'll collaborate across Tech, Community Operations, Merchant Operations, Catalog, and other teams to reduce defects, prevent cancellations, and minimize fraud. Your mission: make sure orders are accurate and that couriers and shoppers are empowered to deliver consistently exceptional experiences.We're seeking someone who blends strategic thinking with hands-on execution, and who thrives in building scalable, sustainable solutions. You'll also champion improvements to the shopping experience, advocating for the needs of consumers, couriers, and merchants every step of the way.**What You'll Do**- Lead global quality initiatives that enhance customer experience and improve retention. Set goals, define KPIs, manage planning and execution, and keep stakeholders aligned across regions.- Drive product enhancements by collaborating with Tech teams. Help define requirements, validate experiments, support launches, and iterate to improve shopping quality.- Own and track performance metrics. Build reporting tools, monitor key KPIs, and share insights with leadership to support decision-making.- Use data to solve big problems. Analyze trends, uncover root causes, and lead impactful programs that address global quality challenges.**What You'll Need**- A minimum of 5 years of experience in Operations, Strategy, Business Management, or a related field.- A bachelor's degree in Business, Engineering, Computer Science, or a related discipline.- Strong analytical skills with hands-on experience using SQL, Excel and Google Analytics.- Proven ability to manage and scale programs that align with strategic goals.- A balance of big-picture thinking and strong execution skills.- Experience collaborating across multiple teams, including Product, Legal, Operations, and Support.- Excellent communication skills, with the ability to make complex topics clear and engaging for diverse audiences.**Bonus Points**- Experience in high-growth or fast-paced environments.- Comfortable navigating ambiguity and skilled at creating structured, thoughtful solutions.- An MBA or advanced degree is a plus.

  • Global Retail Operations Sr Associate

    hace 1 semana

    Ciudad de México Uber A tiempo completo

    **About the Role** We're looking for a passionate and customer-obsessed Senior Operations Associate to join our Groceries and Retail team within Global Operations, Experience, and Quality. In this role, you'll collaborate with high-performing teams to deliver magical experiences to Uber users, helping to drive long-term engagement and satisfaction by...

  • Global Fulfillment Sr Associate

    hace 2 semanas

    Ciudad de México Uber A tiempo completo

    **About the Role**Are you passionate about transforming the customer experience and building products that make everyday life simpler and more delightful?We're looking for a Senior Operations Associate to join our Global Retail Operations team - a dynamic, customer-focused individual who combines strategic thinking with a hands-on approach. You'll play a key...

  • Strategic Operations Associate

    hace 2 semanas

    Ciudad de México Uber A tiempo completo

    **About the Role** Uber Eats is revolutionizing the future of Retail by building the world's most dynamic and far-reaching marketplace for on-demand local commerce. To deliver on this vision, we need strategic thinkers who can keep pace with rapid growth and help turn ambition into execution. As a Strategy & Operations Associate for our Retail vertical in...

  • Sr Program Leader, Global Consumer Grocery

    hace 5 días

    Ciudad de México Uber A tiempo completo

    **About the Role** The Sr Program Leader, Global Consumer Grocery & Retail CommOps leader is part of the Grocery & Retail Community Operations organization which provides customer support for Consumers, Earners, and Merchants on the Uber platform. Grocery and Retail (GR) is one of the fastest-growing verticals at Uber, and if things go wrong, it's...

  • Sr. Associate, Workplace Site Operations

    hace 7 días

    Ciudad de México, CDMX Capital One A tiempo completo

    WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Sr. Associate, Workplace Site Operations At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. In Global Workplace Services (GWS), we deliver holistic solutions that serve and...

  • Sr. Associate, Workplace Site Operations

    hace 2 semanas

    Ciudad de México Capital One A tiempo completo

    WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Sr. Associate, Workplace Site Operations At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. In Global Workplace Services (GWS), we deliver holistic solutions that serve and...

  • Sr. Regional HR Manager Operations

    hace 7 días

    Ciudad de México Servicios Comerciales Amazon M A tiempo completo

    Completed BA/BS degree from an accredited university or college.- 10+ years of experience in Human Resources leadership role(s) in shipping/logistics distribution centers, manufacturing or retail companies evidencing strong business acumen and ability to work well across different functions in order to integrate HR and business strategies.- Experience...

  • Sr. Regional HR Manager Operations

    hace 7 días

    Ciudad de México Servicios Comerciales Amazon M A tiempo completo

    Completed BA/BS degree from an accredited university or college. - 10+ years of experience in Human Resources leadership role(s) in shipping/logistics distribution centers, manufacturing or retail companies evidencing strong business acumen and ability to work well across different functions in order to integrate HR and business strategies. - Experience...

  • Sr. Associate, Workplace Site Operations

    hace 2 semanas

    Ciudad de México Capital One A tiempo completo

    WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoSr. Associate, Workplace Site Operations**Job Description**:At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. In Global Workplace Services (GWS), we deliver holistic solutions...

  • Operations Associate

    hace 2 semanas

    Ciudad de México Teach For All A tiempo completo

    **Operations Associate - **Network Learning Function, Global Initiatives and Programmatic Partnerships Team** **Position Summary** To advance Teach For All's 25-year vision and intended outcomes, we are seeking an Operations Associate who will lead various processes to ensure efficiency across the Network Learning function, ultimately supporting our...