Customer Engagement Specialist
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At Patrianna , we are passionate about delivering world-class gaming experiences to millions of players around the globe. As a dynamic, international team, we embrace a collaborative remote-working culture that prioritises innovation and excellence in everything we do. Our commitment to customer engagement and satisfaction drives us to create meaningful connections with our users, ensuring they enjoy a seamless and rewarding experience on our platform.
If you’re eager to make an impact in a fast-paced, forward-thinking company that is shaping the future of the gaming industry, we would love to hear from you
Role Overview
We are looking for a Customer Engagement Specialist to proactively connect with potential customers, guide them through the onboarding process, and ensure a smooth transition onto our platform. This role requires a customer-centric approach, excellent communication skills, and a proactive attitude toward converting inquiries into active, engaged users.
Key Responsibilities
- Proactive Outreach: Initiate outbound communications with customers who have shown interest in our products and services.
- Customer Conversion: Convert potential customers into active members by providing a positive and seamless customer experience , addressing concerns, and guiding them through the onboarding process.
- Product Knowledge: Develop and maintain a deep understanding of our company’s offerings to effectively convey their value, benefits, and unique features.
- Multi-Channel Engagement: Utilise live chat, emails, and follow-up communications to ensure customer satisfaction, foster engagement, and encourage long-term retention.
- Cross-Team Collaboration: Work closely with the Customer Service, CRM, Operations, and Marketing teams to share insights and improve customer conversion and engagement strategies.
What We’re Looking For
- Education: Bachelor’s degree required.
Experience:
- Minimum 2 years in an outbound sales and customer service role.
- Prior experience in the iGaming/online casino is essential.
- At least 6 months of voice/phone call center experience handling US-based accounts.
- At least 6 months of experience providing email and chat support for US-based accounts.
Skills & Competencies:
- Excellent written and verbal communication skills with professional email and chat etiquette.
- Passion for customer satisfaction and delivering top-tier support .
- Strong technical aptitude and proficiency in using customer-facing software .
- Familiarity with CRM platforms is a plus but not essential.
Why Join Patrianna?
- Be part of an innovative, international team dedicated to delivering best-in-class gaming experiences .
- Enjoy a collaborative, remote-friendly work environment that values creativity and professional growth.
- Work in a fast-growing, forward-thinking industry with exciting career development opportunities.
- Competitive salary and performance-based incentives .
If you’re ready to join a high-energy team in the gaming industry and make a real impact on customer engagement, we’d love to hear from you
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