Cloud Customer Service Engineer
hace 3 semanas
Hello,Greetings from StarkflowWe are currently hiring for **"Cloud Customer Success Engineer"** for one of our direct client.**Job Title: Cloud Customer Success Engineer****Duration: 12 months contract****Location: Mexico, Peru, Brazil, Argentina (Other LATAM Countries as well)****Note: PLEASE SHARE RESUME IN ENGLISH LANGUAGE**- Deploy our Cloud Security solutions for customers.- Coach and Assist customers on establishing and managing their Cloud Security Change Management/Governance/ Center of Excellence program.- Assist customers in implementing custom integrations and workflows to ensure our solutions are fully integrated into their security operations center.- Be the first line of defence in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams.- Serve as a customer advocate in influencing product roadmap and improvements.- Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed.- Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs.- Be the Go-To customer specialist on public cloud security solutions and become a Subject Matter expert over time**Required Skills**:- 4-10 years of experience with Public Cloud platforms, preferably Azure, Google Cloud, and AWS.- Experience with CloudFormation, Terraform, Azure Resource Manager, and/or GCP Cloud Deployment Manager Templates.- Good Understanding of Unix/Linux and Windows operating systems.- Experience with using APIs in an automated fashion.- Understanding of Identity and Access Management/Role Based Access Control, Data Security specific to cloud infrastructures.- Good understanding of DevSecOps concepts and how to implement them.- Experience with cloud networking models and connectivity, network security, virtualization, and cloud computing.- Basic understanding of Cyber Security industry Compliance Standards/Best Practices (i.e. PCI-DSS, HIPAA, CIS Benchmarks, etc.).- Expertise with container orchestration services, preferably Kubernetes and Docker.- Experience with CI/CD tools, e.g. Jenkins, Docker, Gitlab, Chef, Ansible, or OpenShift.- Basic understanding of SQL language, Cloud provider specific CLI commands (AWS CLI, Azure CLI, etc.)- Basic understanding of Single Sign On capabilities/tools (Identity Providers such as Okta, Azure AD, Google, OneLogin, etc.).- Ability to write/debug Python scripts would be a plus.- Additional Cloud Provider Experience: Oracle Cloud Infrastructure, Alibaba Cloud would be a plus.- Knowledge with third party security infrastructure tools (i.e. ServiceNow, Splunk, JIRA, Tenable, etc.) would be a plus.- Ability to deliver complex solutions in large customer environments individually or as a team leader.- Experience in customer-facing roles.- Team player with excellent verbal and written communication skills.- Ability to work under pressure, and to prioritize tasks accordingly.**Salary**: $65,000.00 - $80,000.00 per monthApplication Question(s):- What is your current monthly gross salary?- What is your expected monthly gross salary?- What is your notice period duration?- Are you comfortable to work on a 12 months contract?
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