Payroll Customer Support

hace 2 semanas

Tlaquepaque, México Hewlett Packard A tiempo completo

**Job Summary**- Responsible for providing outstanding support to US employees, managers, and stakeholders regarding payroll-related inquiries. You will act as a trusted resource, ensuring timely and accurate resolution of cases while adhering to company policies, compliance standards, and payroll regulations.- This position requires great communication skills, a customer-focused approach, and ability to handle complex issues.**Responsibilities**- Respond to payroll-related inquiries from employees and managers, providing clear, timely, and accurate information.- Handle Tier 1 cases, which may include complex payroll cases such as tax discrepancies and compliance concerns.- Collaborate with payroll processing teams to troubleshoot and resolve payroll discrepancies.- Support off-cycle payment processing and ensure payroll adjustments are processed accurately.- Maintain a thorough understanding of payroll systems, procedures, and regulatory requirements.- Document case resolutions and maintain accurate records in the Payroll ticketing system.- Contributes to projects that impact payroll at the country level in coordination with key stakeholders such as HR, Controllership & IT teams, and may lead projects of low to moderate complexity.- Identify opportunities for process improvement and policy development (within and out of payroll), engaging in the design and implementation.- Share knowledge in a natural way with other team members and contribute to a knowledge management culture by maintaining clear process documentation.- Develops a deeper understanding of HP's payroll and working knowledge of the business.**Education & Experience** Recommended**- Bachelor’s degree in business administration, Finance, Accounting, or a related field (preferred) or demonstrated competence.- Typically has 2-4 years of experience in payroll processing or customer support with a focus on payroll operations.**Knowledge & Skills**- Good Business Application skills (e.g., Microsoft Excel).- Good written and verbal communication skills; mastery in English and local language.- Good interpersonal skills with a focus on empathy and problem-solving.- Ability to manage multiple priorities in a fast-paced environment.- Strong analytical and detail-oriented mindset.- SAP Applications- Workday (Software)**Impact & Scope**- Directly impacts timeliness and accuracy of payroll for the country supported.- Supports payroll operation management and project team.- Advises various internal partners and employees on the needs and requirements of target markets.**Complexity**- Low to moderate: Frequent cross-functional/cross-organizational interaction on the execution of tactics. This position bridges the gap between technical payroll experience and customer satisfaction.- Exercises independent judgment within generally defined policies and practices to identify and select a solution.**Disclaimer

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