Service Desk Agent New
hace 3 semanas
NEORIS is a Digital accelerator that helps companies enter the future, having 20 years of experience as Digital Partners of some of the largest companies in the world. We have more than 4,000 professionals in 11 countries, with our multicultural startup culture where we cultivate innovation, continuous learning to create high-value solutions for our clients.We are looking for **Service Desk Agent**,**Responsibilities**:- Handle ticket triage and gather necessary requirements for resolution.- Assist customer employees with hardware tracking and troubleshooting.- Provide support for remote working issues encountered by end-users.- Help manage user access-related tasks using Active Directory.- Collaborate with service desk teams to effectively resolve technical challenges.- Identify and escalate issues for advanced troubleshooting or resolution.- Maintain a high level of customer service and clear communication during issue resolution.- Ensure all resolved tickets comply with established processes and standards.- Handle ITSM Tools Jira, ServiceNow.- SLA management.- Deep Knowledge in ITIL process.- **Conversational English.**We offer:- Statutory & Major benefits- Personal Growth- Competitive salary- Attractive benefits planMaria Guadalupe Moreno FloresLI-MM2
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Service Desk Agent
hace 6 días
Monterrey, México GM Financial A tiempo completoWhy GMF?: GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences...
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Service Desk Agent
hace 6 días
Monterrey, México GM Financial A tiempo completoWhy GMF?:GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences...
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Bilingual Customer Service Representative
hace 1 semana
Monterrey, México Cover Desk A tiempo completo**ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Tijuana, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...
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Bilingual Customer Service Representative
hace 1 semana
Monterrey, México Cover Desk A tiempo completo**ABOUT COVER DESK**:- Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._**JOB SCOPE**:- As a virtual assistant to Cover Desk...
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Bilingual Customer Service Representative
hace 3 días
Monterrey, México Cover Desk A tiempo completo**ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Tijuana, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...
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Bilingual Customer Service Representative
hace 21 horas
Monterrey, México Cover Desk A tiempo completo**ABOUT COVER DESK**:- Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Tijuana, Mexico._**JOB SCOPE**:- As a virtual assistant to Cover Desk...
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Service Desk Agent
hace 20 horas
Monterrey, México Dyopath LLC A tiempo completoDyopath Mexico por expansion esta contratando Agentes Service Desk**Requisitos**:- Preparatoria terminada- Inglés conversacional fluido- Experiência en Servicio Al cliente- Experiência en soporte técnico general- Vivir en Nuevo Leon MexicoOfrecemos:- contrato directo e inmediato- Sueldo atractivo- Paquete de prestaciones muy superiores a las de ley- Home...
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Service Desk Agent
hace 2 semanas
Monterrey, México Optimas Solutions A tiempo completo**Service Desk Agent - Level 2** **Monterrey, NL** *** **About Optimas**: Optimas OE Solutions is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Optimas Manufacturing has been associated with the...
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Service Desk Agent
hace 3 días
Monterrey, México Dyopath LLC A tiempo completoDyopath Mexico por expansion esta contratando Agentes Service Desk **Requisitos**: - Preparatoria terminada - Inglés conversacional fluido - Experiência en Servicio Al cliente - Experiência en soporte técnico general - Vivir en Nuevo Leon Mexico Ofrecemos: - contrato directo e inmediato - Sueldo atractivo - Paquete de prestaciones muy superiores a...
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Service Desk
hace 1 semana
Monterrey, México HRO A tiempo completoWe are looking for great **Service Desk Agent **to answer **ONSITE** inbound calls to provide exceptional customer service and tech support, responding inquiries about: services, processing payments, or performing general IT maintenance to Biggest American Chains in North America. For more complex problems that require nuanced instruction, you will contact...
