Head of Client Management
hace 4 semanas
Head of client ManagementJob ProfileThe role is responsible for the delivery of post-sales support to Global Banking and Markets (GBM) and Commercial Banking (CMB) clients, across a full range of Global Liquidity and Cash Management (GLCM) products. The role incorporates Client integration, Client Implementation and Client Service.The tasks for this role will include some or all of the following:- Oversee and lead the end-to-end client management process providing a positive and professional onboarding/client experience for customers and ensure that appropriate arrangements are in place for delivering a seamless customer experience- Continuously look for innovative ways to improve business outcomes and add value to customers/stakeholders/colleagues and evaluate customer information to identify and achieve ways to differentiate and improve customer service- Shape and embed a sustainable service approach that anticipates, understands and responds to the changing needs and priorities of customers/stakeholders/colleagues- Create and embed a truly customer-centric culture that puts exceeding customer expectations at the heart of our business- Translate organisational goals into clear and practicable strategies and plans- Actively engage with colleagues across HSBC to ensure that all customer’s needs are met at the first point of contact- Oversight of workflow and operational processes, management of people resources and efficient budget deployment- Ensure that team members are equipped with systems, resources and expertise to carry out their duties- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets- Oversee the development and implementation of a risk aware client management culture- Ensure that internal business operations are executed in accordance with prevailing rules, blueprint and design principlesRequirementsHSBC is committed to building a culture where all employees are valued, respected and where their opinions count. We want to build a culture where our employees are comfortable in bringing their whole self to work, regardless of gender, age, sexuality, ethnicity, disability, religious belief, background, and any other aspect of personal difference. At HSBC we are oriented towards guaranteeing gender equality and constant training for our employees as well as the protection of their labor and social rights.We want you to be part of our team. Know what is like to work with us
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Head of Implementations
hace 5 días
Tlahuac, México High Flow A tiempo completoImportante Empresa líder de Tecnología se encuentra en la búsqueda de un Head of Implementations.Su objetivo será el de implementar y gestionar los procesos relacionados a la activación de clientes, desde la instalación, capacitación y acompañamiento técnico posterior.Deberá liderar importante volumen de implementaciones de sistemas y equipos...
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Head of Program
hace 4 semanas
Tlahuac, México Global Refuge A tiempo completo**If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!**Reporting to the Director for International Programs, the Head of the Program provides leadership and oversight for the administration of the repatriation program. They will provide supervision and direction to a specialized team...
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Head of Direct Channels Mexico
hace 4 semanas
Tlahuac, México HSBC A tiempo completo-Job description**Head of Direct Channels Mexico**The Head of Direct Channels is a member of the WPB Mexico Executive Committee reporting into the Head of WPB Mexico.The role holder is responsible for:- **Setting the overall strategy and transformation plan of Digital, Contact Centre, ATMs, CDMs and retail partners**- **Meeting or exceeding key financial...
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Mexico Head of Custody Operations
hace 4 semanas
Tlahuac, México Citi A tiempo completoThe Custody Operations Head in Mexico is a senior management level position responsible for accomplishing results through the management of a department responsible for multiple functions pertaining to Custody services. The overall objective of this role is to provide leadership of a large and complex area within Securities Services Operations and ensure the...
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Head of Premier
hace 4 semanas
Tlahuac, México HSBC A tiempo completo-Job description**Head of Premier / Advance Value Proposition****Role purpose**Premier/Advance Segments are the courageous customer champions, whose purpose is to lead, design and co-create world class, intuitive and memorable experiences for those segments. Our aim is to build the capabilities, focus and expertise needed to deliver our strategy to drive...
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Client Management
hace 3 semanas
Tlahuac, México HSBC A tiempo completo-Job descriptionThe role is responsible for the delivery of post-sales support to Global Banking and Markets (GBM) and Commercial Banking (CMB) clients, across a full range of Global Liquidity and Cash Management (GLCM) products. The role incorporates Client integration, Client Implementation and Client Service.- Help manage the end-to-end client management...
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Head of Nextgen Data Technology
hace 5 días
Tlahuac, México Citi A tiempo completoCitibanamex is moving to the future and data and technology are the engines of the improvement of customer experience and service and personalised experiences.The Head of NextGen Data technology will lead the journey towards designing the strategy, reaching agreeement and driving the implementation of the initiatives in the roadmap.In generic terms:The...
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Head of Key Accounts
hace 5 días
Tlahuac, México PUMA A tiempo completo**YOUR TALENT**:Team player, Analytical mindset, self-motivated, Communication skills Leadership Skills Time management.**YOUR MISSION**:+10 años de experiência laboral, +4 años de experiência en áreas de compras/ventas en Retail o consumo masivo.Experiência en áreas de planificación es un plus.Experiência manejando equipos de trabajo.PUMA provides...
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Head of Key Accounts
hace 5 días
Tlahuac, México PUMA A tiempo completo**YOUR TALENT**: Team player, Analytical mindset, self-motivated, Communication skills Leadership Skills Time management. **YOUR MISSION**: +10 años de experiência laboral, +4 años de experiência en áreas de compras/ventas en Retail o consumo masivo. Experiência en áreas de planificación es un plus. Experiência manejando equipos de trabajo. PUMA...
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Tts Product Sales of Mexico
hace 5 días
Tlahuac, México Citi A tiempo completo**Position Objective**Reporting to the LATAM TTS Product Sales Head and TTS Sales Head of Mexico, the individual team members will align with the sector and cluster heads and drive deliverables within their teams. Deliverables would consist of new client acquisitions from the allocated portfolio of clients as well as incremental wallet acquisition. The team...
