Release Manager

Req ID: 294129

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Release Manager to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Job Description:

The IT Release Manager at Salesforce is accountable for driving and coordinating Salesforce enterprise IT project releases and regular Keep-the-Light-On (KLO) releases for internal Salesforce business application capabilities. The IT Release Manager will work closely with IT development teams, IT operation teams, and IT program managers to deliver high-quality IT application releases.

Responsibilities:

• Drive planning & delivery of high-quality enterprise IT software releases.
• Plan and manage release schedules and milestones.
• Proactively identify and mitigate risks and remove obstacles to release.
• Facilitate releases of varying size, complexity and duration by coordinating with multiple cross-functional teams.
• Work closely with Product, Engineering and Operations to ensure their corresponding needs are being addressed, while maintaining proper control processes.
• Communicate plans and status, and escalate issues as required.

Knowledge and Skill Requirements:

• Self-starter; strong ability to drive tasks to completion independently.
• Strong organizational skills and excellent communication skills, both verbal and written.
• Ability to look into release best practices, assess which may be applied to a problem space, and advocate for implementation.
• Ability to improve and maintain new and existing processes.
• Expertise with Slack, Google Docs.

Minimum Requirements:

• Experience working with technology and implementations for one (1) or more of the following enterprise IT application platforms: Salesforce.com, Oracle E-Business Suite, Hyperion, Workday, MuleSoft, Data Warehouse and Adobe Experience Manager.
• At least 3-6 years of IT Release Management experience in an enterprise IT application development environment.
• Familiar with Service Management and change control processes.

About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.