Customer Service
hace 3 semanas
Descripción y detalle de las actividadesEssential Functions: Ensures Ecommerce’s customer service activity runs efficiently and effectively. Responds to the concerns and inquiries of incoming customers regarding the status of orders, changes, delivery times, through a service platform. Processing orders by helping our customers and business clients with their purchases Offering product information, resolving shipping concerns, and sharing promotions as a brand ambassador. Balancing multiple chats, platforms. On the phone engaging in thoughtful conversations with customers while enhancing the customer experience. Balancing multiple priorities and using good judgment to manage time. Maintains awareness towards product education, to better assist customers Be well-organized and have a creative mindset that helps problem-solve and come up with unique solutions to issues. Collaborate internally with other departments to facilitate a positive client order experience and resolve any issues with orders and returns. Work with our Account Manager to escalate and resolve recurring client issues and client pain points. Promote the voice of the customer internally, and pass feedback along that helps prevent and resolve customer issues with the platform.Experiência y requisitosPrior Experience & Education: 3-5 years of relevant experience in similar positions required Experience using salesforce CRM min. 2 yrs. Completed Bachelor's degree in Business, Logistics, Admin. Required Knowledge & Skills: Conversational English Proficient in excel, google sheets Knowledge and experience working with other CRM minimum 2 yrs. Computer skills (knowledgeable in using shortcuts, troubleshooting) Ability to work independently and coordinate multiple projects simultaneously. Excellent organizational and administrative skills with the ability to prioritize. Strong attention to detail. Strong analytical, problem solving and strategic thinking skills. Strong conflict skills. Ability to handle sensitive and confidential information appropriately. Knowledge and experience working with WhatsApp Business, Trengo platforms min. 2 yrs. (plus) Experience managing a small team (plus)**Número de vacantes** 1**Área** Ventas/Comercial**Contrato** Permanente**Modalidad** Presencial**Turno** Diurno**Jornada** Tiempo Completo**Estudios** Carrera Profesional**Sexo** Indistinto**Disponibilidad p. viajar** No
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Customer Service
hace 2 semanas
Tecate, B.C., México MAM DE LA FRONTERA, S.A. DE C.V. A tiempo completoy detalle de las actividadesHandle complex customer inquiries via phone and digital channels related to:Product quality concernsOrder lead times and fulfillment issuesNew product development questions and feedbackServe as an escalation point for challenging or high-impact customer situationsBuild trust and long-term customer relationships through clear,...
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Customer Service Representative
hace 5 días
Tecate, México TAP A tiempo completo**Vacante para la empresa TAP en Tecate, Baja California**: The most Important Contact Center in TJ is currently looking for Customer Service RepresentativesHIRING BONUS 26KNO EXPERIENCE NEEDED️️Free Dining Service During Training ️Private Social Security ️️Attractive Monthly income.Full training paymentBenefits over the law. ️️Short term...
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Customer Service Representative
hace 5 días
Tecate, México TAP A tiempo completo**Vacante para la empresa TAP en Tecate, Baja California**: The most Important Contact Center in TJ is currently looking for Customer Service RepresentativesHOLYWEEKBONUS 26KNO EXPERIENCE NEEDED️️Free Dining Service During Training ️Private Social Security ️️Attractive Monthly income.Full training paymentBenefits over the law. ️️Short...
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Customer Service Representative
hace 5 días
Tecate, México TAP A tiempo completo**Vacante para la empresa TAP en Tecate, Baja California**: The most Important Contact Center in TJ is currently looking for Customer Service RepresentativesSPRING BONUS 26KNO EXPERIENCE NEEDED️️Free Dining Service During Training ️Private Social Security ️️Attractive Monthly income.Full training paymentBenefits over the law. ️️Short term...
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Customer Service Representative
hace 4 semanas
Tecate, México TAP A tiempo completo**Vacante para la empresa TAP en Tecate, Baja California**: The most Important Contact Center in TJ is currently looking for Customer Service RepresentativesHIRING**BONUS****26K**NO EXPERIENCE NEEDED️️Free Dining Service During Training ️Private Social Security ️️Attractive Monthly income.Full training paymentBenefits over the law....
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Customer Service
hace 3 semanas
Tecate, México Mam de la Frontera, S.A. de C.V. A tiempo completoDescripción y detalle de las actividades- Handle complex customer inquiries via phone and digital channels related to:- Product quality concerns- Order lead times and fulfillment issues- New product development questions and feedback- Serve as an escalation point for challenging or high-impact customer situations- Build trust and long-term customer...
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Customer Service Representative
hace 2 semanas
Tecate, México TAP A tiempo completo**Vacante para la empresa TAP en Tecate, Baja California**: The most Important Contact Center in TJ is currently looking for Customer Service Representatives HIRING BONUS 26K NO EXPERIENCE NEEDED️️ Free Dining Service During Training ️ Private Social Security ️️ Attractive Monthly income. Full training payment Benefits over the law....
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Medical Customer Service Representative
hace 1 semana
Tecate, México Zventus A tiempo completo**Job Type**:Full-time position - Work from Home eligibility **Work Schedule**:Monday to Friday (Weekends Off!) **Language**:Ability to communicate fluently in English and Spanish is required **Education**:High School or College **Work Experience**: 2+ years of customer service experience **Requirements**: - PC skills with Microsoft Office - 25+ WPM -...
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Bilingual Customer Service Agent
hace 2 semanas
Tecate, México Tres R A tiempo completo**Vacante para la empresa Tres R en Tecate - Baja California -Tecate, Baja California**: Te invitamos a formar parte de nuestro gran equipo de trabajo como CUSTOMER SERVICE REPRESENTATIVE ACTIVIDADES: Atender llamadas, chats y correos electrónicos de clientes **Jornada laboral de lunes a viernes descanso fijo en fin de semana** **8 horas diarias...
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Customer Service Sales
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Tecate, México Tres R A tiempo completo**Vacante para la empresa Tres R en Tecate, Baja California**: Únete a nuestro equipo, solicitamos: **CUSTOMER SERVICE - SALES** **Requisitos**: - INGLÉS B2 a C1 (conversacional). - Residir en Tijuana, Ensenada o Rosarito. - Uso de computadora medio - Experiência mínima de 6 meses en servicio al cliente o experiência en call center. **Ofrecemos**: -...
