Wfm Scheduling Specialist
hace 4 semanas
Bilingual (English) WFM Scheduling Specialist.**At AT&T we´re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter.**As a Bilingual (English) WFM Scheduling Specialist**,** you will work or be responsible of:- Scheduling team core function is ensure that appropriate personnel are scheduled to meet desired service levels while achieving maximum efficiencies.- Taking in consideration Schedule coverage variations and scheduling techniques. Develops, implements, and maintains labor practices, policies, procedures, and force management systems.- Plan long term capacity utilization and execute tactical plans to deliver on outbound capacity requirements with internal and external suppliers and resolve operational issues.- Utilizes in depth knowledge of WFM processes and procedures in helping to identify and solve uncommon issues. Using detailed knowledge creates forecasts and schedules variations for one call center with different lines of business in order to meet business objectives of accessibility, occupancy and adherence.- Resolve extraordinary problems related to the operation of the center. Review performance results, call volume patterns, attendance, and attrition to improve performance in support of business objectives.- Makes recommendations for revised policies and practices based on the needs of the business and ensures execution.- Must be able to consider multiple factors and simplify complex factors in order to effectively communicate and drive improvements in performance.- Full English Professional Proficiency.- College preferred with degrees related to business management, mathematics, call center principles.- 1-3 years WFM Experience.- Detailed Comprehension and Domain of call center environment. Extensive Experience with Nice IEX, Total View WFM, Avaya CMS, or any other WFM tool needed.- Process management, project administration,- Advanced Excel skills.
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Analista Real Time
hace 3 semanas
Naucalpan, México Comdata Group A tiempo completoIMPORTANTE CALL CENTER SOLICITA WFM REAL TIME ANALYST PARA LABORAR DE LUNES A VIERNES.**Misión**: El RTA monitoriza/gestiona en tiempo real los recursos diarios disponibles de la manera más efectiva posible, participando de la planificación junto a los WFM planning specialist de las cuentas, gestionando los movimientos entre skill y, en definitiva,...
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Sales Specialist
hace 2 semanas
Naucalpan, México Ford Motor Company A tiempo completo**The Role**:The Sales & Inventory specialist is to handle wholesale allocation, sales updates and scheduling within an assigned market area. This position is likely to participate in an accelerated development program after a period of time, where he/she is meant to shadow and rotate among other key operations of Marketing & Sales, considering both local...
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Sales Specialist
hace 2 semanas
Naucalpan, México Ford Motor Company A tiempo completo**The Role**:The Sales & Inventory specialist is to handle wholesale allocation, sales updates and scheduling within an assigned market area. This position is likely to participate in an accelerated development program after a period of time, where he/she is meant to shadow and rotate among other key operations of Marketing & Sales, considering both local...
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Insights & Analytics Specialist
hace 2 semanas
Naucalpan, México Ford Motor Company A tiempo completo**Description** - Scheduling process for exports markets (Europe, IMG, South America, China) for NA plant, understanding scheduling and production requirements for markets. - Metrics for all Vehicle lines for Exports scheduling process. - Daily archives: generate data query for metric evaluation on units on same status for 5 days for NA plants. - Report for...
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Insights & Analytics Specialist
hace 1 semana
Naucalpan, México Ford Motor Company A tiempo completo**Description**- Scheduling process for exports markets (Europe, IMG, South America, China) for NA plant, understanding scheduling and production requirements for markets.- Metrics for all Vehicle lines for Exports scheduling process.- Daily archives: generate data query for metric evaluation on units on same status for 5 days for NA plants.- Report for...
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Sr Specialist Env/health/safety
hace 1 semana
Naucalpan, México AT&T Mexico A tiempo completoAt AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.AT&T is seeking a Sr. Specialist in Environmental, Health, and Safety (EHS) based in Mexico City. In this role, you will be responsible for ensuring...
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Sr Specialist Env/health/safety
hace 2 semanas
Naucalpan, México AT&T Mexico A tiempo completoAt AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections. AT&T is seeking a Sr. Specialist in Environmental, Health, and Safety (EHS) based in Mexico City. In this role, you will be responsible for ensuring...
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Sr Specialist Env/health/safety
hace 2 semanas
Naucalpan, México AT&T A tiempo completo**Job Description**:At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.AT&T is seeking a Sr. Specialist in Environmental, Health, and Safety (EHS) based in Mexico City. In this role, you will be responsible...
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Orderone/wbdo Analyst
hace 7 días
Naucalpan, México Ford Motor Company A tiempo completoThe OrderOne/WBDO Specialist is part of the FBS-Mexico team that support the North America Sales and Production Management activities, by ensuring that the Web Based Dealer Ordering (WBDO) system contains the accurate list of Features and Equipment available for each version series of Ford and Lincoln vehicle lines and that their descriptions are aligned...
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Naucalpan de Juárez, México Ford De México A tiempo completoA leading automotive company is seeking a Sales Planning Ford Champ in Naucalpan de Juárez. The position involves auditing orders, tracking inventory, generating payment requests, and documenting build constraints for distributors. Candidates should be active students in engineering, possess strong English skills, and show proficiency in data analysis and...
