Operations Specialist

**_Operations Specialist_****Location: Guadalajara****Hybrid Work****Description**:The Global External Funding Operations Specialist is a member of the External Funding Services team which is part of the overall Global Assurance and Reporting Services tower within the Global Business Shared Services organization, aligned to Finance. The Operations Specialist will contribute to the team’s overall remit which aims to optimize operations, reduce risk and increase compliance, as well as generate robust data analytics within the Corporate Giving Space (e.g., medical education grants, sponsorships, donations and contributions). The Operations Specialist will be responsible for managing operational aspects of the systems, tools and processes by ensuring accurate and compliant processing of requests in accordance with policies, procedures, regulations and transparency/disclosure reporting requirements. The role will also be responsible for providing quality, letter of agreement, payment support related to management of associated requests.**Major Responsibilities**:- Coordinate triaging of requests to appropriate reviewer and business area- Provide guidance to ensure appropriate approvals are obtained and retained- Perform preliminary reviews to ensure AZ does not contract with any individual or entity that is debarred, excluded or restricted for any other reason to do business with AZ- Ensure timely generation and receipt of executed LOAs/contracts- Coordinate provider requests for changes to LOAs/contracts- Responsible for capturing the data elements to ensure adherence to physician payment reporting requirements for Open Payments, EFPIA and other state and country requirements- Ensure accurate and timely distribution of payments and collaborate with Accounts Payable to resolve payment related issues- Monitor and support the day-to-day processing functions including issue handling, communications and resolution- Collaborate with internal stakeholders to mitigate compliance risks associated with assigned activities: maintain all documentation in files within the relevant system- Assists in determination on completeness and accuracy of records and maintenance of up-to-date documentation to support risk mitigation efforts- Works with vendors to ensure timely and accurate invoicing standards (where applicable)- Collect, review and appropriately store documentation, including but not limited to Needs Assessment, executed agreements, W9s, (as applicable)- Consult and escalate compliance, legal or regulatory matters.- Maintain high level of external customer satisfaction- Must be able to perform accurately while meeting applicable productivity measures- Assume and perform other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position (i.e. UAT, project support, training, etc.)**Minimum Requirements**- Bachelor’s degree- Strong technical/systems experience and skills (e.g., SAP, Excel, SharePoint, etc.)- Ability to quickly learn and work within AZ administrative tools- Ability to manage multiple priorities and adjust workload as business needs require.- Strong attention to detail and strong organizational skills- Capable of working independently- Excellent written and verbal communications skills- Experience working with global/cross-functional teams and demonstrated ability to partner effectively with others- High ethical standards, trustworthy, operating with absolute discretion**Preferred Background**- Experience in a similar role- Prior experience in the biopharmaceutical industry (Sales, Marketing, Research & Development, Compliance, Legal, Procurement) or a consulting firm working with pharmaceutical clients- Familiarity with the technical and functional elements of requirements including but not limited to compliance, legislation, data sources/quality, and reporting.- Understanding of SAP and purchase to pay systems / processes, Procurement- Experience with finance, auditing, quality assurance/control, SOX and/or risk management- Global/cross-cultural experience