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QA & Strategy Analyst - Ops Defense Mx
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QA & Strategy Analyst – Ops Defense Mx (Mexico) About Us Nu is one of the largest digital financial platforms in the world, with more than 122 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building. Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human. Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Visit our institutional page About The Role Ensure the sustainable Nubank's growth by supporting the regulatory and QA demands of AML Ops, KYC, Judicial Orders and Ombudsman, testing against internal policies and procedures as well as against applicable regulatory requirements, challenging the status quo through: Ensuring the highest level of quality for customer data and due diligence applicable to regulators and internal policies. Executing independent testing and evaluating activities of the QA program of the whole Regulatory Solutions Operation. Analyzing, testing, and searching for any control weaknesses in the Operational Routines related to transactional AML/KYC/Judicial Orders/Ombudsman to strengthen the First Line of Defense Program. Being diligent, flexible and resilient, according to Nu's principles In order to achieve that, our Operational Regulatory Solutions Chapter in Mexico is responsible for protecting Nu against criminal activities and helping stop the laundering of ‘dirty’ money into the Mexican economy, complying with the necessary regulations, and ensuring the continuity of our business. Typical Responsibilities Be part of the very dynamic and diverse Chapter – Regulatory Solutions, focused on Mexico´s QA processes, reporting to the Regulatory Solutions Supervisor. Execute quality assurance reviews in accordance with AML/KYC/Judicial Orders/Ombudsman policies and departmental procedures within established timeframes. Support in evaluating process deficiencies, analyze control measures, enhance reporting capabilities, and recommend corrective actions while satisfying regulatory requirements, including the QA review of SAR narrative, supporting documentation, and SAR Committee minutes. Provide insight into quality gaps discovered as part of the quality assurance process and ensure these gaps are communicated to appropriate management and business owners. Provide advice on sanctions and other screening processes such as AML/KYC/Judicial Orders/Ombudsman. Follow the management queues and dashboards to ensure the operational regulatory routines have been duly addressed promptly and no regulatory gaps are found. Implementing and identifying opportunities to improve results and customer experience. Support the strategic and analytical cross‑squad team by deploying projects to comply with key policies related to AML/KYC/Judicial Orders/Ombudsman scope and its operational routines. Partnering with our engineers, data scientists and designers to coordinate and prioritize tasks involving enhancements and/or gaps related to analysis and routines. Support in monitoring metrics and KPIs, facilitating communication within Nubank teams. Identify and communicate any control weaknesses according to issue escalation procedures. Qualifications You will succeed if… Detail-oriented, diligent, organized and enjoy operational activities. Knowledge in quality assurance reviews. Proactive, autonomous, with an interest in creating and improving processes. Ability to meet deadlines and adapt to changing conditions. Effective oral and written communication in Spanish and/or English. Comfortable with constant learning and challenge. Belief in a more just and ethical society and alignment with Nubank's values and culture. Understanding of regulatory requirements inherent to the Client's Registration. Preferred Bachelor’s Degree in Law, Administration, Finance, Economic Sciences or related. CNBV certification (plus). Knowledge of sanctions and KYC processes related to AML. Autonomy to make decisions that impact customers and Nu based on AML policies. Knowledge of specific regulations and responsibility to apply them in routine. Curiosity and willingness to learn. Knowledge in Excel, Sheets, Looker, SQL and Python. Banking & Sofipo regulation knowledge. Knowledge in CNBV regulation, freezing, unfreezing and transferring money. Ability to translate numbers into strategies and effective actions. Benefits Health and life insurance Food card 17 days of paid vacation with 25% vacation bonus Holiday Bonus (30 days of pay per year) NuCare – mental health and wellness assistance program NuLanguage – language learning program Extended maternity and paternity leaves Equity at Nubank Work Model Hybrid 2-3 times/week: our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit Seniority level Entry level Employment type Full‑time Job function Quality Assurance Referrals increase your chances of interviewing at Nu México by 2x. #J-18808-Ljbffr
