Knowledge Management and Training Lead

**Job Description**:You define specific strategic objectives and deliverables to support larger BPD objectives and priorities.**Additional Job Description**:The Knowledge Management and Training Lead supports GBS PS Ramos, São Caetano and Manila Shared Service Center operations in training and knowledge management.This is a key position to the success of the Shared Service Centers Operations as it is expected to identify, collect, synthesize, organize and manage Knowledge & Training content in support of business units across the enterprise.**In the Knowledge Management responsibility**:be the administrator & publisher, encouraging correct and widespread usage of the knowledge tool.- Manage the tool as Knowledge Manager (administrator & publisher role)- Create guidelines for tools usage as well as update frequency- Create templates for articles and Statement of Processes- Capture content development and reviews needs according to the Migrations and Continuous Improvement initiatives- Create\maintain user profiles and update them as changes arise- Perform User Acceptance testing for Knowledge Management tool changes- Publish articles making sure to audit the format and step by step process- Manage delinquent workflow documents in the approval process and reach out to authors, approvers and managers as needed- Work with IT to resolve system issues- Keep adequate management tracker for the posted content / material- Review the monthly Knowledge Management usage reports, discuss trends and improvements with the local leadership- Share feedback and ideas for improvements with the Global Team, in a regular basis- Assist Global Lead with special projects related to Knowledge Management (i.e. Prep content for Socrates Integration)**Training Sr Analyst **responsibilities **include communicating with Operations site leaders and Global Teams to identify training needs and mapping out development plans (for teams and/or individuals):- Manage, Organize, Plan and Delivery a robust training program for all business needs: Migrations. System / Tools and Governance training related- Design, Develop and conduct training programs according to the business requirements- Responsible to coordinate “Train the Trainers” initiatives whenever required- Develop training strategies to improve the efficiency and effectiveness of training delivery- Work in a collaborative way across Shared Centers to Develop, Plan and Implement an annual training program, based on training needs analysis, skills assessment, and site business plan- Responsible for keep Flex Matrix management across Shared Centers’ sites**Required Qualifications**:- Bachelor's degree preferably in education or human resources- Minimum 2 years of experience in customer service- Experience with Knowledge Management systems and usage in a Service Center environment- Demonstrated ability to conduct training sessions effectively- Demonstrated ability to analyze data and present key insights in formal meetings- Excellent Communication Skills and fluent in Spanish and English- Possessing factual and theoretical knowledge- Motivation- Intellectual capabilities**Preferred Qualifications**:- Intermediate to advanced Portuguese is desirable- Experience with Power Bi and KNIME Bot programing**Work Schedule**:- Hybrid- Monday to Friday 6:00 am - 4:06 pmDiversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.**About GM**:Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.**Why Join Us**:We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.**Diversity Information**:General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.