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Global Operations Leader

hace 4 semanas

Ciudad de México, Ciudad de México Aon A tiempo completo

Global Operations Leader - Online Benefits

Are you an enthusiast about efficiency and motivated to build global solutions? Do you see yourself as an impactful leader with the ability to overcome barriers? Join Aon and help us drive the Global Online Benefits Operations

This is a hybrid role with the flexibility to work both virtually and from one of our offices across the globe.

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Strategic Leadership & Planning:

  • Collaborate with the Online Benefits business leader and leadership team to develop and implement operational plans that align with the organization's global objectives.
  • Design, implement and optimize global operational frameworks and processes to ensure efficiency, scalability and alignment with Online Benefits goals.
  • Lead and oversee critical initiatives to drive global improvements.

Operational Oversight:

  • Coordinate day-to-day global operations across all ABS functional areas including program management, system delivery, and service delivery.
  • Establish key performance indicators and metrics to track, measure, and report the effectiveness of global operations via the Online Benefits operational governance committee and associated framework.
  • Ensure operational excellence, continuous process improvement, and the highest standards of quality and efficiency.

Cross-Functional Collaboration:

  • Work closely with the Online Benefits financial leader to ensure financial objectives, budgets, and forecasts are met globally.
  • Partner with the Online Benefits Technology Leader to drive digital transformation and innovation in operational processes, systems, and tools.
  • Collaborate with the Online Benefits People Leader to ensure talent management, workforce planning, and HR operations are aligned globally.
  • Ensure alignment and communication across various departments and regional teams to foster collaboration.

Risk Management and Compliance:

  • Lead all aspects of risk management efforts, ensuring all operational activities adhere to regulatory, legal, and safety standards across different geographies.
  • Implement effective governance structures to ensure compliance with local and international laws.
  • Lead business continuity and crisis management plans to safeguard global operations.

Performance Management:

  • Lead global initiatives to optimize productivity, reduce costs, and enhance profitability.
  • Establish regular performance review processes and improvement plans for operational activities and functions globally.
  • Benchmark operational performance against industry standards and competitors, adjusting strategies to maintain a competitive edge.

People Leadership:

  • Lead, inspire, and mentor a high performing global Online Benefits operations team, fostering a culture of excellence, accountability, and collaboration.
  • Build a diverse and inclusive workforce by identifying and developing key operational leaders across different regions.

Skills and experience that will lead to success

  • Global critical thinking: ability to develop and implement operational strategies that support the global goals of the organization.
  • Operational excellence: Deep expertise in operational management, process improvement, and global supply chain optimization.
  • Leadership and people management: Proven leadership skills to manage and inspire a large, culturally diverse team across different time zones.
  • Cross-functional collaboration: Strong collaboration skills to work effectively with various business units and executives.
  • Data-driven decision making: Strong analytical approach and ability to leverage data for operational and strategic decision-making.
  • Adaptability and flexibility: Ability to work in a fast-paced, dynamic environment with constant changes in the global market.
  • Domain knowledge: Experience in the human capital technology, benefits, and/or insurance industry is a plus.
  • Fluency in English as the global business language.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process, and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

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