Ops Sup Manager PMO Jr

The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.**Responsibilities**:- Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams- Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs- Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures- Contribute to development of new techniques, models, and plans within area of expertise- Facilitate alignment of the Operations Support infrastructure through focused technologies and processes- Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures- Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations- Has the ability to operate with a limited level of direct supervision.- Can exercise independence of judgement and autonomy.- Acts as SME to senior stakeholders and /or other team members.- Ability to manage teams.**Qualifications**:- 5-8 years of experience managing a team- Experience in analyzing business requirements, developing test plans, and discrepancy resolution- Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 63- Ability to work unsupervised and adjust priorities quickly as circumstances dictate- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements- Self-motivated and detail oriented- Proven organization and time management skills- Demonstrated problem-solving and decision-making skills- Consistently demonstrates clear and concise written and verbal communication skills**Education**:- Bachelor’s degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**Principales Funciones**:- Seguimiento puntual a los acuerdos de los proyectos encomendados- Participar en las sesiones de definición de proyectos para asegurar que se cumplan los requisitos de los mismos.- Convocar a sesiones de seguimiento con los diferentes stakeholders o grupos de trabajo para dar cumplimiento al plan.- Identificar y escalar problemas e inconsistencias en la información reportada- Establecer un diálogo con los responsables de los proyectos del portafolio respecto a su estatus, avances, riesgos y problemas- Escalar situaciones operativas que impidan la ejecución en tiempo de las actividades del portafolio- Identificar riesgos y problemas, escalar y dar seguimiento a la ejecución de acciones de mitigación- Validar la documentación de los proyectos en el portafolio de acuerdo a los estándares y lineamientos establecidos- Planeación táctica y estratégica, ejecución y entrega de proyectos que involucran cambios tecnológicos y de procesos operativos- Participación en proyectos de implantación de mejoras tecnológicas en todas sus fases. Proyectos de iniciativas estratégicas y / u operacionales, satisfacción del cliente, calidad y mejora continua.**Competencias Requeridas**- Inglés Intermedio - Avanzado- Manejo de personal.- Habilidades gerenciales.- Trabajo en equipo.- Liderazgo.- Capacidad de análisis.- Trabajo bajo presión.- Disponibilidad de horario.- Manejo a la frustración.- Mutitask.- Trabajo enfocado al cumplimiento de objetivos- **Job Family Group**:Operations - Core- **Job Family**:Operations Support- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting