Senior Consultant, Back Office, Customer Delivery

Division OverviewCustomer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.Team and Role OverviewThe Senior Consultant will be responsible for every aspect of the project process and success. The main responsibilities include the constant management of the project scope, working with the team and the client to get the signoff customer requirements and team deliveries, managing closely delivery deadlines, and having active and effective communication with key customer stakeholders and internal management. The Senior Consultant will have to properly manage internal and external project resources as well as the project budget and forecast.**Responsibilities**:Daily management and leadership of the project and the project team. Provide effective leadership and management controlsEstablish appropriate delivery methodologies and manage the effective transition between project phasesCascade vision and translation into delivery goals for the teamIdentify and establish appropriate project controlsManage performance and report progress to backers. Influence key decision-makers both internally and externallyWork together with the project team to establish and manage client expectations around project timelinesThe project manager will be responsible for managing and communicating issues to the client and internal project teamsThe Project Manager will be the first escalation level for project delivery issues and will report the progress of the implementation to our internal Project Steering CommitteeWork directly with customers to review business / functional/technical requirements to ensure high-quality delivery of any configuration and/or custom codeSkills And RequirementsExperience acquired in Fintec (B2B) or financial services projects and resource management in the capital marketExperience working in systems or business analysis and systems design within these areasExperience in implementing and supporting a front or back-office system within a bank, hedge fund, or asset managerA solid, demonstrable record of customer service. The project manager will need to understand the client's needs and build effective relationshipsWillingness and ability to travel as our deployments take place at our clients' sites. (25-50%)Project management certification, which includes PMP and Agile, is preferred and considered a differentiatorMore About Us**Our Office**:Adenza's Mexico office is in the Moncayo building, 6th floor, on the Paseo de la Reforma Avenue, one of the main and popular avenues in Mexico City due to its wide variety of amenities, services, restaurants, and different transportation options. Our new office is equipped with meeting rooms, own bathrooms, coffee breaks, and spaces to relax, and that makes day-to-day life easier.**Why Apply**:Adenza’s mission to pioneer innovative technology offering efficient, accessible, transparent, and fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza’s employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.LI-FR1About AdenzaAdenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud. We enable the world’s largest financial institutions to consolidate and streamline their operations with front-to-back solutions integrated with data management and reporting. We give them a single source of truth across the business.With headquarters in London and New York, Adenza has more than 60,000 users across global, central, and regional banks, broker-dealers, insurers, asset managers, pension funds, hedge funds, stock exchanges and clearing houses, securities services providers, and corporates.DepartmentCustomer DeliveryEmployment TypePermanent - Full TimeLocationMexico CityWorkplace typeHybrid