Engagement Delivery Manager

Job CategoryCustomer SuccessJob Details**About Salesforce**We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.**PROJECT MANAGER**GDC TEAMMexico CityAt Salesforce, there is nothing more meaningful than the success of our customers. In the Customer Success Group, our trusted guides and high-value services secure customer success by accelerating adoption, engagement, and growth for customers of all sizes. In collaboration with Sales, Technology & Products, and our Partner community, we bring the full power of Salesforce to help customers to achieve business value faster.**Responsibilities**:- Create and lead project plans; supervise and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.- Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are accurately adhered to during the execution of the project.- Track utilization of project resources and run this against the resource allocation and budget. This includes on time entry and approvals for project timesheets.- Handle day-to-day execution of project implementations. Assist with the planning, tracking, documentation and status updates for the project.- Able to lead one or two large projects or a couple of small to medium sized interrelated projects requiring sophisticated multi-functional collaboration and management at the program level.- During the course of a project, be the primary customer interface and perform project management activities that ensures consistency to Salesforce methodology- Facilitate and own the creation of salesforce technical design documents for sophisticated projects, by working with Technical Architects and Developers, as needed.- Provide hands on configuration / customization of the salesforce product.- Embrace a standardized development lifecycle methodology for all projects.- Facilitate review sessions with the client and your team.- Participate in end to end implementation planning including project management, issue management, communication and organizational change.- As vital, write and review QA and UAT test scripts.- Handle UAT with end users including coordination and user acceptance signoff.- Leverage business knowledge and expertise to drive business process improvements.- Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product road mapping.- Have difficult conversations regarding budget, resources and timeline and formally collect and communicate outcomes of those meetings.**Qualifications & Skills**:- PMP/PMI Certification- Scrum Master Certification- 5-10 years of experience in Project Management Role.- Proven experience in leading external client projects in positions of increasing responsibility in the delivery of business consulting and systems development.- Experience with defining and running customer specific Development Operations, Managed Services projects- Demonstrated project leadership skills, with direct responsibility for running project teams, budget and schedule.- Demonstrated history of delivering high quality results on schedule and within budget.- Effective social skills; along with good communication skills both verbal and written.- Ability to weigh business and technical requirements to produce project plans and estimates.- Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively leading customer concerns.- Handle and connect with remote developers during non-traditional business hours.- Ability to work effectively in a fast paced, high energy, team-oriented environment.- Ability to multi-task and perform effectively under pressure.- Must be able to travelAccommodationsPosting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, t