Application Manager

About the role The Application Manager role is focused on ensuring that outsourced support services are delivered according to contract SLAs and KPIs, in full compliance with Adecco's ITIL processes, security standards, and Internal Audit policies. What you’ll be doing Under the supervision of Application Service Manager, manage and coordinate relationship with maintenance and support supplier for incidents, problems and service request management Ensure supplier performance through regular meetings to ensure their contractual obligations are met (SLA, KPIs) As part of CSI process, provide the supplier with recommendations for improvements and share recommendations coming from supplier Ensure that suppliers are delivering support in conformance with Adecco processes and policies Work in close collaboration with Application Solution Specialist and countries to understand business needs and priorities Be the touchpoint for country contacts in case of questions / issues relating maintenance and support supplier Own basic knowledge of supported applications and business processes Own deep knowledge of IT operational processes and procedures Leverage and challenge supplier to produce accurate status reports on ongoing work Participate to alignment meetings, steering committees to provide accurate status on maintenance and action plans Be the first escalation point for issues / questions about the quality of service About you Minimum 3 years of experience in a related position. Good technology awareness. Good solution‑related technology awareness. Oracle Cloud, PeopleSoft experience appreciated. University Degree, preferably in a technical subject or any comparable education. ITIL V4 certification. Willingness to travel (20-50%). Why choose us? It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive. We’re proud to be a global thought‑leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart, Inclusion, and Passion in everything we do. Growth and Development You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world‑class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you. A journey to bring out the best in you We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary. On our career site, you will find some of the key steps you can expect to guide you along the way. Inclusion We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity. Interview Process Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone. Accommodations We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process. Posting date: #J-18808-Ljbffr