Apps Support Sr Manager
hace 2 semanas
**Responsibilities**:- Manages one or more apps support teams.- Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.- Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.- Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.- Requires awareness of audit and compliance related issues.- Contributes to formulation of strategies for apps support and other functional areas.- Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.- Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning.- Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.- Focus on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations and other personnel actions and deputize for the regional support manager.- Performs other duties and functions as assigned**Qualifications**:- 6-10 years experience in an Apps Support role would be an added advantage, but not essential- Experience with people management- Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications- Effectively share information with other support team members and with other technology teams- Ability to plan and organize workload- Consistently demonstrates clear and concise written and verbal communication skills- Ability to communicate appropriately to relevant stakeholde**Education**:- Bachelor’s/University degree, Master’s degree preferred- Inglés intermedio-avanzado- Experiência coordinando equipos de trabajo- Experiência en desarrollo de aplicaciones (deseable)- Conocimiento en C, C++, java- Conocimiento en Linux, Wintel (nível servidor), Bases de Datos SQL- Conocimiento de contenedores o mainframe (deseable)- Licenciatura en Tecnología- **Job Family Group**:Technology- **Job Family**:Applications Support- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
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Apps Support Sr Analyst
hace 2 semanas
Ciudad de México Citi A tiempo completo**Responsibilities**:- The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.- Start of day checks, continuous monitoring, and regional handover.-...
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Apps Support Intermediate Analyst
hace 2 semanas
Ciudad de México Citi A tiempo completoThe Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...
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Apps Support Intemediate Analyst
hace 2 semanas
Ciudad de México Citi A tiempo completoThe Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...
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Apps Support Intermediate Analyst
hace 2 semanas
Ciudad de México Citi A tiempo completoThe Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...
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Apps Support Intmd Analyst
hace 2 semanas
Ciudad de México Citigroup A tiempo completo**Discover your future at Citi**: Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. **Job Overview**: The Apps Support Intmd Analyst is a developing...
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Apps Support Intmd Analyst
hace 1 día
Ciudad de México Citi A tiempo completoThe Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...
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Apps Support Intemediate Analyst
hace 3 días
Ciudad de México Citi A tiempo completoThe Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...
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Apps Support Intemediate Analyst
hace 1 día
Ciudad de México Citi A tiempo completoThe Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...
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Apps Support Group Manager
hace 2 semanas
Ciudad de México Citigroup A tiempo completo**Discover your future at Citi**: Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. **Job Overview**: The Apps Support Group Manager is accountable for...
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Sr. Manager, Technical Support
hace 4 semanas
Ciudad de México Okta A tiempo completo**Get to know Okta**Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...
