Customer Service Representative

hace 2 semanas


Guadalajara, México Wexpand A tiempo completo

**Job Title: Customer Service Representative**As a Customer Service Representative, you'll be an integral part of our mission to make every move a joyful experience.**Your responsibilities will include**:- **Prompt and Courteous Support**: Answer customer support calls promptly and professionally, leaving a positive impression in every interaction.- Accurate Assistance: Provide customers with accurate and helpful information, escalating issues when needed for swift resolution.- **Lead Follow-Up**: Maintain effective communication with potential customers, nurturing relationships and building trust in our services.- **Enhancing Customer Experience**: Plan and execute special projects to improve customer satisfaction and service quality.- **Account Tracking**:Monitor pending accounts, utilizing informative videos and proactive communication to resolve customer needs promptly.- **Document Coordination**: Contact customers to secure document commitments, facilitating smooth transactions and moves.- **Effective Communication**: Liaise with relevant agencies efficiently to address customer needs, ensuring a seamless moving experience.**Benefits**:- Enjoy Friday Lunch provided as a perk.- Gain valuable experience and enhance your resume in a dynamic, multinational company.- Co-working offices, comfortable and collaborative work environment.- Thrive in a culture that values teamwork, innovation, and employee well-being.- Features of the Law**Requirements**:We're looking for individuals who possess:- Proficiency in English, with excellent communication skills.- Motivation and a positive attitude towards delivering exceptional customer service.- Preferably possess an undergraduate degree in business, logistics, or a related field.- Ability to quickly learn and navigate proprietary software, with strong multitasking skills.- Immediate availability to start work, along with punctuality and reliability, especially during high-pressure situations.**Let's create joyous moving experiences together**Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $14,000.00 - $15,000.00 al mesHorario:- Lunes a viernes- Turno de 8 horasPrestaciones:- Aumentos salariales- Bebidas gratis- Estacionamiento de la empresa- Opción a contrato indefinidoTipos de compensaciones:- Bono de productividad- Bono mensualExperiência:- Customer Service: 1 año (Obligatorio)Idioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial



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