CRM & Operation Analyst

**Summary**:- Select and manage platforms such as Salesforce, Veeva, or BRAZE.- Monitor the quality and segmentation of customer databases.- Clear and efficient management of the entire CRM operation, working hand in hand with the Incentives team, IT, and the sales force. Creation of CRM processes, manuals, and training sessions in conjunction with Data...

**Summary**:The Novartis Patient Support Center (PSC) is the central operational function within our organization. We handle all patient, caregiver, and customer transactions related to supporting patient access, including intake, case management, benefits verification, prior authorization and appeals support, specialty pharmacy triage, and adherence...

**Summary**: The Novartis Patient Support Center (PSC) is the central operational function within our organization. We handle all patient, caregiver, and customer transactions related to supporting patient access, including intake, case management, benefits verification, prior authorization and appeals support, specialty pharmacy triage, and adherence...

**Summary**:**About the Role**:**#LI-Hybrid****Location: Mexico City****Key responsibilities**:- Build customer journeys and configure deployment schedules in Salesforce Marketing Cloud (SFMC)- Validate segmentation logic, ensure accurate Data Extension configurations, and monitor deployments, resolving issues in collaboration with the CEP team.- Ensure...

**Summary**:The Salesforce Data Cloud Analyst will play a crucial role in leveraging Salesforce Data Cloud to transform how our organization uses customer data. This position sits within the Data Cloud Business Enablement Team and focuses on building, managing, and optimizing our data unification strategy to power business intelligence, marketing automation,...

**Summary**: Location: Mexico,City Generate the best customer service experience through a deep knowledge of it, personalized and proactive. Follow-up in processes related to the area of operations, consultation on government platforms. Experienced professionals in sales support, experience in time control, operational and follow-up processes, responsible...

**Summary**:About the Role:**About the Role**:**Key Responsibilities**:- Monitor customer interactions- Evaluates, observes, and monitors agent use of various systems as part of their role to support customer engagement and manage transactions helping to ensure accurate documentation.- Ensures adherence to quality assurance policies and procedures,...

**Summary**: One of the most important functions in today’s biopharmaceutical industry is patient services. As ease of accessing HCP prescribed medications has become more difficult, the ability of a company to build, design, implement, and run dynamic end-to-end patient support offerings has become critical to patients successfully starting and staying on...

**Summary**:This role supports quality monitoring and evaluating performance of customer-facing Patient and Customer Support agent patient, HCP, pharmacies and or medical sites engagements. This role is responsible for evaluating the customer facing contact center agent use of:- approved talking points, FAQs and knowledge articles- effective customer centric...

**CRO ACCOUNT SR ANALYST / GROWTH OPTIMIZATION** **LEAD**- Insurgentes Sur, Benito Juárez, CDMX (Modalidad: Híbrido)_¿Te apasiona armar campañas que realmente generen resultados? ¿Sabes cómo sacarle jugo a los datos para tomar decisiones estratégicas? ¡Esta oportunidad es para ti!.**ACERCA DE LA EMPRESA**:Institución de enseñanza con presencia en...