Customer Support Specialist
hace 2 semanas
**About us**:Rever is built to help companies drive continuous improvement by empowering their frontline employees to create, test, and implement improvements within their work. We impact not only the performance of some of the world’s largest companies, but also the lives of thousands of frontline workers. We are headquartered in Silicon Valley, with an operations center in Guadalajara, Mexico's tech hub.Searching for your dream job? At Rever, we strive to help our employees find passion and purpose. Join us in changing the way the world works and impacting the lives of millions of frontline workers.What You Will Bring to the Team?Keeping up with the needs of global corporations and thousands of frontline workers requires tremendous creative problem solving, a passion for technology, and close collaboration across our team.As a Customer Support Specialist at Rever you will perform as a support to our customers focusing on assist them, deliver outstanding experiences.**Customer Support - Responsibilites**:- Address tickets for Enterprise accounts- Build and update our help center with guides and videos for our users- Gather customer feedback and share it with our Product Team- Be a key part of product beta testing before new releases- Detect, test and capture bugs from product- Review bug list from customer to help during Product priorization- Assist during setup of accounts for workshops and deployments- Constantly keep communication with our customer and sales team to solve inquiries regarding the product- Assist in the continuous improvement and development of our Support team**Soft Skills**:- Outstanding communication skills- Passion for technology and people- Adaptability- Customer Centric mindset- Time management**Technical Skills**:- English proficiency, written and spoken (Portuguese or French is a plus)- Problem resolution skills- Written and oral skills- Data handling and analytic skills (Excel proficiency is a plus)**Education**:Bachelor in Communications, Business, Administration.**What we offer**:- Competitive compensation package and benefits.- Unmatched growth opportunities based on true meritocracy.- Great offices and great location in Guadalajara.- Vibrant and flexible work environment. A place you'll actually look forward to work in- Working schedule for grownups: flexible times, remote work possibilities and sufficient vacations so you don't need to count the days.- Who wants to spend a small fortune eating out every day? Not us. That's why we enjoy delicious food catering daily. And it's free (for you, at least).- Coffee to fuel your productive self. And beer to wind down at the end of the day.
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