Senior Operations Manager
hace 4 semanas
**Job Description: Senior Operations Manager**What does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Senior Operations Manager.**Responsibilities**:- As a Senior Operations Manager, you will manage day-to-day operations business, including performance, billing, and PNL.- You will have weekly syncs with Operations Managers and Team Leads, as well as one on one coaching and development with TMs as needed.- You will meet with Senior Management and clients as needed to continue business growth.- You will be responsible for interviewing Operations Managers, Team Leads, and Quality Analysts. You will also promote department culture.- We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention.- You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (example of KPI's: CSAT, AHT, Resolution rate)**Requirements**:- Two-plus years of experience as a Senior Operations Manager in the BPO Industry, preferable as an Operations Manager in a customer experience environment.- BA/BS degree preferred.- Experience managing supervisors, as well as coaching and developing Teammates.**About TaskUs**TaskUs (Nasdaq: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ridesharing, HiTech, FinTech, and HealthTech.As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia.TaskUs is an equal opportunity employerDEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
-
Senior Operations Manager
hace 5 días
Tijuana, México TaskUS A tiempo completo**So what does a Senior Operations Manager really do?** **Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL,** **As a Senior Operations Manager, you will have weekly syncs with Operations Managers and Team Leads, as well as one on one coaching and development with TMs as needed.** **You...
-
Tijuana, México Company A tiempo completoA leading BPO firm seeks a dynamic Senior Operations Manager to lead their call center operations in Tijuana, Mexico.This role involves overseeing teams, ensuring performance targets are met, and managing client relationships for international clients.The ideal candidate will possess at least 5 years of experience in BPO management, be fluent in English and...
-
Tijuana, México Company A tiempo completoA leading BPO firm seeks a dynamic Senior Operations Manager to lead their call center operations in Tijuana, Mexico.This role involves overseeing teams, ensuring performance targets are met, and managing client relationships for international clients.The ideal candidate will possess at least 5 years of experience in BPO management, be fluent in English and...
-
tijuana, México Company A tiempo completoA leading BPO firm seeks a dynamic Senior Operations Manager to lead their call center operations in Tijuana, Mexico. This role involves overseeing teams, ensuring performance targets are met, and managing client relationships for international clients. The ideal candidate will possess at least 5 years of experience in BPO management, be fluent in English...
-
Operations Manager
hace 1 semana
Tijuana, México G-Global A tiempo completoWe are looking for a professional Operations Manager to coordinate and oversee our organization’s operations. The operations manager role is mainly to implement the right processes and practices across the organization. The specific duties of an operations manager include formulating strategy, improving performance, procuring material and resources and...
-
Operations Manager
hace 5 días
Tijuana, México Emprego MX A tiempo completoDescripción y detalle de las actividades The **Operations Manager** is responsible for overseeing and optimizing the full scope of manufacturing and logistics operations, ensuring efficiency, safety, quality, and cost-effectiveness across all areas. This role is strategic and hands-on, requiring strong leadership and a focus on continuous improvement to...
-
Isc Operations Manager
hace 3 semanas
Tijuana, México Protective Industrial Products A tiempo completo**JOB SUMMARY**- As a **ISC Operations Manager**, this role will play a pivotal role in optimizing our end-to-end supply chain processes. Will be responsible for overseeing and enhancing the integration of various supply chain functions, from procurement and production to distribution and logistics.- Will report directly to Plant Director and work out in...
-
Senior Manager, Manufacturing Operations
hace 2 semanas
Tijuana, México Markwins Beauty Brands Inc A tiempo completo**Position Summary** **Essential Duties & Responsibilities** - Plan, organize, direct, and run optimum day-to-day manufacturing operations to exceed our customers’ expectations - Responsible to work with AVP and EVP for all production activities, plant operations, quality, and P/L - Lead to build up the company’s efficiency, competitiveness, and higher...
-
Senior Manager, Manufacturing Operations
hace 3 semanas
Tijuana, México Markwins Beauty Brands Inc A tiempo completo**Position Summary****Essential Duties & Responsibilities**- Plan, organize, direct, and run optimum day-to-day manufacturing operations to exceed our customers’ expectations- Responsible to work with AVP and EVP for all production activities, plant operations, quality, and P/L- Lead to build up the company’s efficiency, competitiveness, and higher...
-
Distribution And Operations Manager
hace 3 semanas
Tijuana, México North American Production Sharing De México S.A. De C.V. A tiempo completoOPERATIONS AND DISTRIBUTION MANAGER Current position at mid to senior management level, reporting to General Manager. This key role will help the company expand, innovate and create high-performance apparel products. If you share this vision and want to be a contributor, welcome to the community! Position will play a key role in management of a stand-alone...
