Site Reliability Engineer

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. The Reliability Engineer will be a critical contributor within the Site Reliability Engineering (SRE) and Incident Management team, focusing on ensuring the availability, reliability, and performance of critical systems and services. This role is responsible for managing and facilitating major incident response efforts, ensuring that service disruptions are quickly identified, triaged, and resolved. As an incident facilitator, the Reliability Engineer will take the lead during high-pressure situations, collaborating with cross-functional teams to restore service and drive root cause analysis to prevent future issues. Clear and consistent communication will be critical to the success of the incident management team and processes.In addition to incident management, the Reliability Engineer will apply technical expertise to design, deploy, and manage modern observability tools, including synthetic monitoring and infrastructure monitoring solutions. The ideal candidate will demonstrate a mix of strong technical skills, effective communication, and the ability to remain composed and solutions-oriented under pressure. **Key Responsibilities** Create, document, and improve incident response and management processes, defining clear roles and responsibilities for all participants during incidents. Ensure open lines of communication by ensuring engineering teams engage in communication processes during incidents and have a clear understanding of their responsibilities. Identify and implement opportunities to automate manual operational tasks to further reduce incident response and resolution times.Qualifications Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent professional experience). 3+ years of professional experience in Site Reliability Engineering (SRE), System Engineering, DevOps, or IT Operations roles. Highly experienced as a major incident manager, incident commander, or similar role, with a proven ability to facilitate, communicate, and drive resolution of technical incidents. Experience with hybrid infrastructure environments and understand monitoring signals from static on-premise infrastructure, cloud based ephemeral infrastructure, and SaaS applications.Experience with Python, Go, Bash, or a similar language to develop and maintain monitoring and automation scripts. Proven ability to remain calm and effective during high-pressure situations, facilitating resolution in a methodical, professional manner. d QualificationsExperience with Infrastructure-as-Code (IaC) tools such as Terraform, CloudFormation, or Ansible as part of observability and monitoring pipelines. Experience building tooling using modern infrastructure patterns such as containerization and serverless. Experience implementing SLAs, SLOs, and error budgets in environments operating under Site Reliability Engineering or ITIL frameworks. Knowledge of network and system security, including secure configurations, traffic monitoring, and network observability. It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting **Remote**: Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed.#J-18808-Ljbffr