Resident Experience Manager-Property Management

hace 1 semana

aguascalientes, México GC Realty & Development, LLC A tiempo completo
Resident Experience Manager-Property Management

GC Realty & Development, LLC, is an excellent property management company looking for a driven, tech savvy person to fill their open Resident Experience Manager role in their rapidly growing property management company. GC Realty is an award-winning industry leader focusing on being a hero to our clients by building wealth one happy resident at a time. GC Realty is working with over 400 housing providers, many who are out of state, to provide top notch housing for Chicagoland renters. We know quality homes and being responsive to resident needs will create satisfied families which helps our clients build a sustainable rental business. This is especially important when our clients live all around the world and cannot do what we can do on the ground here. Fast paced growth is exhilarating and they are incredibly excited to open up a new position on the leadership team.

The successful Resident Experience Manager candidate will help shape, lead, and manage all aspects of the GC team to create an impactful and efficient workforce. In the first year, a successful REM will be expected to ensure that all residents are receiving remarkable service. This role involves overseeing customer interactions , implementing customer service standards, and continuously improving processes to enhance customer satisfaction and loyalty.

This role can quickly advance your career You'll gain hands-on experience working with a powerhouse team in a growing business, with the opportunity to impact the trajectory of company growth with new ideas you bring to the position. You'll be expected to continually develop and master new skills, and with the help of GC Realty, you will have opportunities to excel. The job comes with an hourly rate of $7 to $11 USD.

What You'll Do

  • Oversee and manage daily resident interactions to ensure a consistent and exceptional resident experience.
  • Conduct regular audits of interactions to ensure compliance with quality standards and identify areas for improvement.
  • Collect, analyze, and act on resident feedback to identify trends and areas for improvement.
  • Enforce service standards and protocols to maintain a high level of resident satisfaction.
  • Address and resolve resident issues escalated by the Resident Services Team promptly and effectively, ensuring positive outcomes and resident satisfaction.
  • Develop and execute strategies to improve resident retention and satisfaction . Stay updated on industry trends, best practices, and regulatory changes to ensure the company remains competitive in resident experience.

What You'll Bring

  • 3-5 Years in a Customer Service-phone based role, with at least 1 year of supervisory experience
  • Proven knowledge and experience in property management operations and best practices is a must
  • Strong ability to communicate effectively and empathetically with residents and team members.
  • Basic understanding of property-related financials , including budgeting and expense management.
  • Knowledge of local, state, and federal regulations related to property management and resident services.
  • Extreme personal initiative and interest in learning with a strong work ethic
  • Organization and planning with the ability to think analytically
  • Desire to focus on required outcomes with on time delivery
  • A love for processes and continuous optimization = Better Results
  • Hunger to learn new software and tech systems with the ability to be flexible and adaptive to changes

What You'll Get

  • Hourly rate of: $7 to $11 USD .
  • Annual performance bonus opportunity
  • 10 days of PTO per year
  • 6 holidays plus own birthday holiday
  • Ability to have influence and make an impact right away. We want you to take initiative from the start
  • Fun, hard working environment with a team that really cares about their clients and tenants
  • Open and honest communication, able to have difficult conversations effectively
  • Opportunities to learn tons of new things independently

What We Need

  • Your resume explaining how you can fill this role and what you'll bring to the team
  • Continuous energy and curiosity through the process

The GC Realty Experience

What makes The GC Realty Experience so special? Every day at GC Realty & Development LLC, we deliver The GC Realty Experience through our company core values: RESPONSIVE, OWN IT, WHATEVER IT TAKES, and BETTER RESULTS . The GC Realty Experience is simply part of our DNA. You see it in our words, actions, and decisions every single day. We want any GC team member, client, resident, vendor, or anyone that comes in contact with the brand to feel the GC Realty Experience. We consistently make doing business with us easy by offering the right solutions the first time and leaving everyone with a remarkable customer experience.

The GC Realty Experience is our way of doing business, it is our North Star. By consistently delivering The GC Realty Experience, we build trust among our tenants, clients, vendors, and all those who interact with our brand. It drives accountability and collaboration among us, fostering a culture of excellence and constant improvement. You may find it easy to follow in good times, but it's when you're dealing with especially difficult issues that the GC Realty Experience shines brightest, separating us from our competitors. It doesn't matter where you sit in the company. You make the GC Realty Experience a reality every day.

At GC Realty, we value people from different backgrounds and experiences. We encourage all qualified candidates to apply.

If you're an analytical, fact-based problem solver who enjoys multitasking and communicating with people, and you're looking for an opportunity to build a career in property management, we want you on our team. Apply now and let's work together to achieve our goals.

GC Realty & Development, LLC is an equal opportunity employer and is excited to expand their team

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