Presales Application Engineer

Hace 1 día

Remote, México Shining 3D Jornada completa

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Technical Support
1.Provide comprehensive pre-sales and after-sales technical support services, including but not limited to pre-sales demonstrations, product installation and debugging, equipment usage training, after-sales problem solving, and equipment maintenance;
2.Responsible for training clients on newly launched application solutions and product functions;
3.Create application cases, technical documents, training materials, etc.;
Assisting R&D, Business, and Quality
1.Record and maintain after-sales data, organize and analyze it, and promptly report product technical issues to direct supervisors and the R&D department, follow up on problem-solving progress, and promote continuous product optimization;
2.Assist R&D in testing new product software and hardware and new materials, and provide feedback on improvement suggestions;
3.Support on-site activities such as exhibitions and competitions, and explain and illustrate product performance to business systems;
4.Monitor and collect information on clients and competitors in the market, and establish an internal information feedback mechanism;
5.Based on customer feedback, propose reasonable improvement suggestions and opinions for products.

Dental‑related major or industry experience; basic computer hardware/software knowledge.
Knowledge of equipment hardware/software to provide service support for dental products.
Fluency in Japanese and English.
No work experience required; good communication skills (listening, speaking, reading, writing).
Proactive, responsible, analytical, quick learner, team player.