Jr. Customer Support Specialist
hace 1 semana
Company DescriptionTeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.You are courageous and want to make an impact? Then join our winning team and help us creating a world that works better.**Job Description**:We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.- Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives- Conduct online demonstrations to explain software functionalities to existing customers as needed- Provide Tier 1 Technical Support for customer inquiries about TeamViewer software- Determine potential for sales opportunities and forward sales leads to the responsible teams- Make customer satisfaction calls and participate in surveying customers to further improve service delivery- Follow up on outstanding service issues to ensure customer success**Qualifications**:- High School Diploma or equivalent- 1+ years prior work experience in a phone-based customer care role in a high-volume call center environment is strongly preferred- Excellent oral and written fluency in English, Spanish and Portuguese required- Advanced knowledge of Windows® operating systems is required- Intermediate knowledge of MS Office software is required- High level of IT and technical knowledge with interest in the IT field- AA/BS degrees in computer technology a plus- Availability to work on site Guadalajara JaliscoAdditional Information- Work location **Guadalajara, MX**:- Our teams collaborate and work with each other towards a common goal.- We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages.- It's all about the team: become part of a community that values respect, support, and open feedback- Enjoy an attractive workplace with modern equipment within a dynamic company that enjoys continuous, healthy growth- Benefit from learning opportunities - internal & external- Health Benefits: major medical expenses services- Food Vouchers- Paid Vacations / PTOTeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
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