Principal Professional, Quality Issue Management

**Description**Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.Discover what our 29,000 employees, across 110 countries already know:**WORK HERE MATTERS EVERYWHERE****Why Syneos Health**- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.- We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.- We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong.**Job responsibilities**General Profile- Provides support, consultancy and oversight on Quality Issues that occur across the organization during the performance of the services provided by both Clinical and Corporate.- Leads root cause analyses and the implementation of corrective actions required to meet regulatory requirements.- Participates in meetings with clients on the management of quality issues on their projects.- Investigates QI related quality trends, potential risks and mitigations with QI Management- Contributes to or leads QI management process improvement initiatives, as assigned- Presents information to QI Management leadership, as applicableFunctional and Technical Expertise- Requires comprehensive business and technical knowledge/experience to improve management of QIs at Syneos Health.- Ensures commitments and timelines for QI management adheres to Syneos Health requirements.- Offers solutions to QI management issues and identifies process improvement opportunities- Advises Quality Assurance (QA) auditors and operational staff in providing QI information to sponsors, auditors, regulatory inspectors or other external parties.- Reviews controlled documents, providing input on content alignment with Syneos Health controlled document standards and (where appropriate) technical content.- May be assigned to support quality-related activities at an account/project level.Complexity- Solves complex problems and/or conducts complex analyses. Translates concepts into practice.- Escalates issues to Corporate Quality leadership when required.- Makes decisions that impact a range of standard and non-standard operational, process, project or service activities- Influence - Serves as a key resource to manage Qis. Gains support for ideas or positions on difficult issues- Problem Solving - Anticipates and resolve complex problems. Applies strategic and critical thinking to identify solutions to non-standard requests and moderately complex problems- Impact - Drives solutions for products, processes, and services across a large business area- Customer/External Focus - Establishes key relationships with those outside of business area. Assesses and interprets customer's (internal and external) quality needs and requirements and proactively develops solutions- Project Management - Leads medium-scale, may lead large QI Management or Corporate Quality projects or programs with moderate risks and resourceSupervision- Normally receives little instruction on day-to-day work, general instructions on new assignmentsOther tasks- Represents QI Management, as assigned- Performs other quality-related activities as directed by management- This position is not responsible for supervising employees- Travel may be required (approximately 15%)**Qualifications****What we're looking for**- BA/BS degree in science or health care or equivalent education and experience, plus experience in Good Clinical Practice (GCP).- Above average attention to detail and accuracy.- Strong organizational, interpersonal and team-oriented skills.- Ability to act independently and pro-actively.- Significant project management and customer management skills.- Ability to perform several tasks simultaneously to meet deadlines.**Get to know Syneos Health**Over the past 5 years, w