HR Operations Administrator

hace 3 días

Ciudad de México Pearson A tiempo completo

We are looking for your talent At Pearson, our purpose is simple: to add life to a lifetime of learning. That’s why our c.20,000 Pearson employees are committed to creating vibrant and enriching learning experiences designed for real-life impact. We are the world’s leading learning company, serving customers in nearly 200 countries with digital content, assessments, qualifications, and data.The Global Service Desk Administrator supports in the management of the HR Global Service Desk to provide world class HR operational and transactional services to the organization.**Position Description****Position** **Title**: Global Service Desk Administrator**Schedule**: From 7:00 to 16:00 or 08:00 a 17:00 hrs. Monday to Friday**Work** **Location**: Antonio Dovali Jaime No 70, Col. Zedec Santa Fe, Ciudad de México (Working from home and might be required to go in the office at least once a week)**Key Deliverables**- Responsible for the effective and efficient delivery of simple HR SSC services in line with existing policies and procedures all while meeting established KPI’s and SLA’s.- **Case Management**: Management of cases according to established ways of working. Utilization of Service Now (SNow) to log queries as tickets and ensure its closure. Take ownership of end-to-end case management processes- **Stakeholder Management**: Respond to employee enquiries in an efficient and effective manner, clarifying policies and procedures and processing their request.- **Continuous Improvement**: Maintain and improve quality standards within the team as well as identifying and bringing forward opportunities for improvement- **Knowledge Management**: Maintain a working knowledge of all issues, changes and/or updates, administrative requirements, as well as systems and telecommunications capabilities relating to the Service Desk Team**Essential** **Skills** **/** **Experience****Experience**:Fluent in English.Bachelor’s Degree in Human Resources, Business Administration, and any related courses6 months as minimum working experience is an advantage, fresh graduates interested on HR are encouraged to apply.Experience across core HR functions (e.g. On boarding, Off boarding, Leaves, etc.) with specific experience in HR process design, transaction support, and employee administration is an advantage.**Soft** **Skills**: Organized, proactive, collaborative with peers and colleagues**Technical** **Knowledge**: Personal computer skills, including MS Office and Outlook.**Job**: HUMAN RESOURCES**Organization**: Corporate Human Resources**Schedule**: FULL\_TIME**Req ID**: 7249

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