Customer Service Representative

hace 3 semanas

Rosarito, México North American Production Sharing A tiempo completo

The customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Inspect received data for errors. Type rapidly and accurately both numerical and text data and enter data into an information system.**Minimum Qualifications & Requirements**- Strong phone contact handling skills and active listening.- Customer orientation and ability to adapt/respond to different types of characters- Excellent written and verbal communications- Ability to multi-task, prioritize, and manage tine effectively.- Ability to work in a fast paced team oriented environment**Essential Duties & Responsibilities**1. Manage Large amounts of incoming calls2. Input sales information3. Identify and assess customers’ needs to achieve satisfaction4. Provide accurate, valid and complete information by using the right methods/tools5. Keep records of customer interactions, process customer accounts and file documents6. Follow Communications procedures, guideline and policies7. Guarantee ethical practices among the work team, fostering respect, tolerance, inclusion and communication, and following up on any offense against these values that has been observed, reported to or escalated to the position in regards to the Psychosocial Risks Prevention Policy, the Protocol to Attend Work Violence Reports and any other applicable regulation.8. Comply with general dispositions applicable to all the personnel, such as:- Adhere to ethical, technical and safety guidelines of the company. (rules and regulations, codes, policies, procedures, protocols, etc.).- Report immediately any unsafe act or condition detected or aware of.- Propose and implement improvement actions.- Render support to any other activity required by the company.**Location**: This is an on-site position based in Rosarito, Mexico. **Schedule**: Mon-Fri 8:00 - 17:36

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